Treasure Valley Subaru is a trusted and community\-focused dealership committed to delivering an exceptional customer experience. We are currently seeking a friendly and professional Customer Service Representative to join our team. This role is ideal for someone who enjoys working with people, solving problems, and contributing to a positive, team\-oriented environment.
Job Responsibilities:
- Greet customers in person, over the phone, and via email in a friendly and professional manner
- Schedule service appointments and follow up with customers regarding their vehicle status
- Respond to customer inquiries, resolve complaints, and ensure a high level of satisfaction
- Communicate with service technicians and sales staff to provide customers with timely updates
- Maintain accurate customer records and service history using dealership software
- Assist with administrative tasks including data entry, filing, and maintaining the front desk area
- Promote dealership services and products when appropriate
- High school diploma or equivalent required
- Prior customer service experience (automotive or dealership experience a plus)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Previous call center experience
- Ability to remain calm and professional in high\-pressure situations
- Comfortable working with computers, scheduling tools, and CRM systems
- A team player with a positive attitude and a strong work ethic
- Paid time off (PTO) for vacation, personal, and sick days.
- Matching contribution to your 401K retirement savings plan.
- Employee discount on vehicle purchases, servicing, and parts.
- Medical, dental, and vision insurance coverage for you and your eligible dependents.
- Life insurance for added peace of mind.
- Certified DailyPay partner.
- Employee assistant program.
Qualifications:
Benefits: