Administrative Assistant/Call Taker- Evening & Weekend

Essential Duties \& Responsibilities

Complete Medical Transport is seeking a reliable and organized Administrative Assistant / Call Taker to join our team. They will provide administrative and customer service support to ensure efficient coordination of our services. The role involves handling inbound and outbound calls, scheduling appointments, verifying patient insurance eligibility, maintaining patient records, and coordinating communication between patients, facilities, and staff.

Responsibilities:

• Answer and manage 50\+ phone calls daily from patients and medical facilities.
• Schedule and coordinate services.
• Collect and verify patient demographic and insurance information.
• Maintain accurate electronic and physical records.
• Perform data entry and documentation for all customer interactions.
• Communicate with facilities, staff, and patients regarding updates.
• Assist with administrative projects and office tasks.
• Provide excellent customer service and problem resolution

Key Skills Required

• Strong
customer service and communication skills

* Multitasking and prioritization in a fast\-paced environment

• Proficiency with
Microsoft Outlook, Excel, and Word

* Attention to detail and organization

• Ability to
triage requests and make decisions
• Knowledge of
medical terminology and insurance verification
• Previous
customer service or administrative experience preferred

Other Skills

• Organizing and prioritizing work to meet critical deadlines.
• Evaluating and interpreting medical and treatment records
• Interpreting and applying rules and explaining policies and procedures. Using tact, discretion, initiative, and independent judgment within established guidelines.
• Operating standard office equipment including use of computers, word processing and medical billing software.
• Ability to make clear, precise sensible decisions pertaining to any situation.
• Understanding and carrying out oral and written directions.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Work Environment

• Office\-based administrative role
• High call volume coordination with healthcare providers, patients, and staff
• Requires teamwork, professionalism, and confidentiality with patient information.

Preferred:

2 year administrative assistant or office personnel experience

Salary Information:

$16\.00 \-$20 per hour

Office: 2 years minimum

Shift: Evening and weekend availability required.

· Word, Outlook, Excel: 2 year minimum required

· Ability to shift priorities: 2 year minimum

· Excellent written and verbal skills: 2 years minimum

· Education: Completed Highschool or Above

Job Type: Full\-time

Pay: $16\.00 \- $20\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Totowa, NJ 07512 (Required)

Ability to Relocate:

• Totowa, NJ 07512: Relocate before starting work (Required)

Work Location: In person