Virtual Call Center Representative

\\\This is a 1099 contractor role. \\\

Job Summary

We are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service and support to clients via phone, ensuring their needs are addressed efficiently and accurately. The ideal candidate will possess strong communication skills, be detail\-oriented, and have experience in customer service environments. Multilingual abilities are highly valued to effectively serve diverse populations and handle customer service\-related inquiries.

Duties

• Respond promptly and courteously to inbound calls from customers
• Provide accurate information regarding services, appointments, or billing inquiries
• Utilize computer systems for data entry, updating account information, and tracking interactions
• Assist callers with scheduling appointments or follow\-up on packages
• Maintain professionalism and adhere to phone etiquette standards at all times
• Document call details thoroughly for future reference and quality assurance purposes

Experience

• Prior experience in a virtual call center is preferred but not required
• Strong computer skills, including proficiency with data entry and CRM software
• Excellent communication skills in English; bilingual abilities are a plus, especially in languages such as Spanish or French
• Knowledge of various CRM systems enhances effectiveness in handling all incoming and outgoing inquiries
• Demonstrated customer service skills with the ability to handle difficult situations professionally
• Familiarity with phone etiquette and active listening techniques
• Ability to analyze information quickly and provide accurate responses in a fast\-paced environment

Job Types: Full\-time, Part\-time, Contract

Pay: $14\.00 \- $17\.00 per hour

Benefits:

• On\-the\-job training
• Work from home

Application Question(s):

• Do you have a computer with the most updated version of window 11?
• Do you have dual monitors available?
• Is your internet able to connect via ethernet?
• do you have a headset?
• Are you able to pass a background check?
• Are you able to pass a drug test?

Work Location: Remote