Office Administrator – Work From Home (Remote, Full-Time)

Job Overview

At Region Scoopers, we keep Northwest Indiana yards clean and families happy by taking care of the one chore nobody wants to do: scooping dog poop. We’re a fast\-growing, family\-owned company, and we’re looking for a Work From Home Office Administrator to help us manage calls, leads, routing, and day\-to\-day operations.

If you’re organized, great on the phone, and like the idea of supporting a small team that actually cares, you’ll fit right in.

What You’ll Do

You’ll be the “control tower” for our field team and customers:

• Answer inbound calls, texts, and online inquiries from new and existing customers
• Work warm leads: send quotes, explain services and pricing, overcome simple objections, and help new recurring customers
• Text and call leads who requested quotes but haven’t scheduled yet
• Schedule and update routes for our technicians using our software (training provided)
• Adjust routes daily for weather, PTO, cancellations, and new bookings to keep drive time efficient
• Update customer accounts: notes, dog details, gate codes, billing preferences, service frequency
• Handle basic billing tasks: process payments, follow up on failed payments with text/email templates, update account status
• Support customer service: reschedule visits, handle simple complaints, and make sure customers feel taken care of
• Help with simple admin projects as the company grows

All training, scripts, and software are provided.

What You Need

This is a work from home role. You must be able to focus and work reliably without someone standing over your shoulder.

Home office setup:

• A quiet room where you can take calls without background noise
• Headset with microphone suitable for clear phone calls
• Reliable high\-speed internet: at least 25 Mbps download / 5 Mbps upload
• Computer capable of running multiple apps at once, minimum:
• Processor: Intel i5 / AMD Ryzen 5 (or equivalent) or better
• RAM: 8 GB minimum (16 GB preferred)
• Operating system: Windows 10\+ or macOS 11\+
• Able to run multiple browser tabs, VoIP/phone app, CRM, email, and messaging at the same time without lag

Skills \& experience:

• Prior experience in office admin, customer service, dispatch, or inside sales is preferred but not required
• Comfortable on the phone and via text; clear, friendly, and professional communication
• Strong attention to detail and ability to follow checklists and scripts
• Tech\-comfortable: can learn new software (we’ll train you on our tools)
• Organized and able to juggle multiple tasks without dropping balls
• Must be comfortable talking about dogs and… dog poop (that’s the job).

Schedule \& Pay

• Job Type: Full\-time, Work From Home
• Pay: From $16\.00 per hour, based on experience
• Schedule:
• Typically Monday–Friday daytime hours (Central Time)
• Occasional weekend or evening coverage during our busy spring rush

Benefits:

• Work from home (no commute)
• Paid training
• Paid Time Off
• Free Scoop Services from our team if you live in our service area
• Opportunities for advancement as we grow
• Stable, year\-round work with a growing local brand

Pay: $16\.00 \- $18\.00 per hour

Expected hours: 40\.0 per week

Benefits:

• Paid time off

Application Question(s):

• Do you have a quiet, dedicated workspace at home where you can take calls?
• What type of computer do you use (Windows/Mac, processor, and RAM if you know it)?
• Do you have high\-speed internet of at least 25 Mbps download / 5 Mbps upload?
• Do you have prior experience with phone\-based customer service, dispatch, or office administration? If yes, briefly describe.
• Are you able to work Monday–Friday during standard business hours (Central Time), with occasional overtime during busy seasons?

Work Location: Remote