Customer Service & Scheduling Coordinator (Construction)

Job Overview

Robbins \& Company is a long\-established construction company serving the Puget Sound region. We are seeking a full\-time, in\-office Customer Service \& Scheduling Coordinator to be the primary phone and scheduling point of contact for our customers, sales team, and field crews.

This role is phone\-forward and schedule\-driven. You will spend most of your day answering incoming calls, scheduling inspections and jobs, and accurately routing information between customers, sales, and field operations.

This is not a remote role and not a scripted call\-center position. We are looking for someone who is professional, steady under pressure, and comfortable managing a busy phone line in an active construction office.

Key Responsibilities

• Answer and manage a busy multi\-line phone system during business hours
• Serve as the first point of contact for homeowners and incoming inquiries
• Schedule inspections, estimates, job starts, and follow\-up appointments
• Route calls and information accurately to sales, field staff, or management
• Schedule and manage calendars for sales representatives and their assigned partners
• Coordinate inspections, estimates, follow\-ups, cancellations, and reschedules for the sales team
• Own and manage scheduling for sales representatives and their assigned partners, including inspections, estimates, follow\-ups, and reschedules
• Maintain accurate, up\-to\-date sales and job calendars while preventing double\-booking
• Act as the primary scheduling gatekeeper between customers, sales, and field staff
• Communicate schedule changes clearly and in real time
• Update schedules, notes, and customer information in internal systems
• Coordinate daily with office staff and field leadership to keep work moving smoothly
• Keep phones, calendars, and customer information organized and accurate

Requirements

• Experience scheduling and managing calendars for sales representatives or field\-based teams
• Comfortable coordinating schedules across multiple stakeholders (sales reps, partners, customers, field staff)
• Ability to prioritize sales appointments and manage schedule conflicts confidently
• Proven experience in office management or administrative roles within construction or a related industry
• Strong computer literacy, including Microsoft Office (Word, Excel, Outlook), Google Workspace, QuickBooks, and data entry
• Excellent organizational skills with the ability to manage time, priorities, and shifting schedules effectively
• Experience handling multi\-line phone systems and front\-desk responsibilities
• Strong phone etiquette and professional communication skills
• Ability to manage complex calendars, frequent schedule changes, and competing priorities with attention to detail
• Demonstrated attention to detail and strong proofreading skills
• Previous experience in fast\-paced scheduling or dispatch\-style roles is a plus
• Bilingual abilities are preferred
• Personal assistant or office experience involving bookkeeping or administrative support is advantageous

* Comfortable communicating schedule constraints and pushing back professionally when calendars are full or priorities shift

Job Type: Full\-time

Pay: $25\.00 \- $30\.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Are you able to work full\-time, in\-person at our Burien office? Yes or No
• How many years of experience do you have answering multi\-line phones in a busy office? 1 3 5 7
• Have you directly managed calendars or scheduling for sales representatives or field\-based teams? Yes or No
• Are you comfortable telling customers or sales reps that a calendar is full and rescheduling when necessary? Yes or No

Work Location: In person