Entry-Level Operations & Administrative Assistant (Brand & Retail) – Part-Time

Twig New York is a lifestyle product design company where a passion for aesthetics meets an obsession with quality. Founded in New York in 2014, we began with our own brand, Twig New York, and have since grown into a multi\-brand distribution company.

Today, we represent high\-end tableware brands including Prouna and Hankook Chinaware in the U.S. and Canada. We also operate the official U.S. retail online store for the stationery brands Paperways and L'apres Midi, and have recently soft\-launched our own online/offline select store, August Dept.

Our work spans product design, branding, wholesale distribution, retail operations, and e\-commerce.

About the Role

We are seeking an Entry\-Level Operations Assistant to support day\-to\-day operation and administrative tasks at a growing lifestyle retail brand. This is a part\-time, hands\-on position ideal for someone starting their career in brand, retail, or e\-commerce operations and looking for a stable role with clear responsibilities and training provided.

You will work closely with the Operations team to support core workflows that keep the business running smoothly. As a small team, you will be involved in multiple areas of daily operations, gaining practical, real\-world experience in retail and wholesale processes.

Responsibilities

Operations, Order, Administrative Support

• Support data entry and system updates related to orders, inventory, and daily operations
• Process orders across multiple channels, including the online store, retail partners, and showroom POS
• Enter and maintain order and inventory data accurately in the warehouse and internal systems
• Organize and enter purchase order (PO) details into internal systems
• Assist with invoice drafts and order\-related documentation
• Update order status logs, trackers, and internal records
• Support basic POS\-related tasks, including order entry and reconciliation
• Support basic customer service tasks related to orders and fulfillment, as needed
• Assist with resolving minor order or inventory issues in coordination with the Operations team
• Update and upload product details across internal systems and sales channels
• Organize and maintain operational assets such as product photos, sales sheets, catalogs, emails, and internal documents

Inventory, Samples \& Stockroom Support

• Assist with stockroom organization and inventory maintenance
• Receive and review incoming products for quantity and condition
• Support sample management, including organizing, tracking, and fulfilling product samples
• Help maintain accurate inventory records across systems
• Support general operational needs as required in a small team environment

Events \& Tradeshows

• Support tradeshows, events, sample sales, and pop\-ups when applicable
• Assist with preparation, organization, and on\-site operational support as part of a collaborative team

Requirements

• Fluent in English
• Basic Korean is a plus, but not required (for communication with partners/vendors in Korea)
• Basic Microsoft Office and Google Workspace skills
• Eligible to work in the U.S. (U.S. citizenship or Green Card required)
• 2–4 years of college completed, or currently enrolled students
• Detail\-oriented and comfortable with repetitive, accuracy\-focused tasks
• Reliable, organized, and able to follow established processes
• Comfortable with light physical tasks such as lifting boxes and organizing shelves
• Able to work independently under supervision in a small team setting

Schedule \& Compensation

• Hourly rate: $17–18/hour, depending on experience
• 15–25 hours per week / 2\-4 days per week
• Flexible schedule
• On\-site role at our office in Long Island City, NY

Who This Role Is For

• Recent graduates or individuals starting a career in brand, retail or e\-commerce
• Candidates seeking a stable, part\-time operations or administrative role
• Detail\-oriented individuals who enjoy structured, hands\-on work
• Those interested in learning how retail and wholesale operations function behind the scenes

Job Types: Part\-time, Contract, Temporary, Internship

Pay: $17\.00 \- $18\.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• How long would you be able to commit to this role?

Language:

• Korean (Preferred)
• English (Required)

Ability to Commute:

• Long Island City, NY 11101 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person