Job Summary
We're looking for a part‑time Assistant Estate \& Second‑Home Manager \& Growth Coordinator to help care for luxury second homes (no rentals) and to support growing this service in the Truckee/Tahoe area. The focus is high‑touch, local support for owners who don’t live here full‑time and want a trusted person on the ground—not vacation rental marketing or guest turnover.
Second‑Home \& Estate Support
- Act as a primary local contact for owners of non‑rental second homes.
- Perform or coordinate regular property check‑ins (e.g., post‑storm, pre‑/post‑season, before/after owner stays).
- Coordinate vendors such as cleaners, handymen, landscapers, snow removal, and other trades; ensure work is completed as agreed.
- Prepare homes for owner visits: confirm cleaning, basic readiness, and owner‑specific preferences (e.g., systems on, fridge and pantry checks, linens).
- Document property details (systems, shut‑offs, codes, preferred vendors) and maintain up‑to‑date checklists for each home.
- Respond to issues that arise (leaks, alarms, access problems) by coordinating with the owner and vendors; be the “eyes and ears” on site.
- Communicate clearly and proactively with owners about property status, work in progress, and any concerns.
- Track visits, vendor work, and tasks in shared documents or simple tools.
- Help keep digital files organized (photos, invoices, reports, checklists).
- Help identify and connect with potential new clients: second‑home owners, wealth managers, realtors, and other local professionals serving high‑end/second‑home clientele.
- Maintain a simple lead list or CRM (spreadsheet is fine) and ensure timely follow‑ups.
- Support light marketing activities such as refining service descriptions, owner‑facing materials, and outreach messages that clearly explain “non‑rental, second‑home care.”
- Assist with onboarding new homes: intake calls, gathering property details, and building initial checklists and vendor lists.
- Work closely with the owner (and bookkeeper, if applicable) to ensure clean handoff of information about vendor work, approvals, and special requests.
- Participate in periodic check‑ins to review clients, workload, and opportunities to improve systems or services.
- Strong communication skills: clear, warm, professional, and responsive with high‑expectation clients.
- Excellent organization and follow‑through; you like checklists and closing loops.
- Comfort juggling multiple properties and small tasks without losing details.
- Basic tech skills: email, spreadsheets, shared drives, and willingness to learn simple tools.
- High degree of reliability, discretion, and integrity—comfortable working in private homes.
- Self‑starter who can work independently, make good judgments, and knows when to escalate.
- Experience with luxury homes, estate management, high‑end hospitality, or second‑home/HOA/property management.
- Background working with high‑net‑worth clients, family offices, or private households.
- Local knowledge of Truckee/Tahoe vendors, neighborhoods, and seasonal issues (snow, access, etc.).
- Experience in relationship‑based sales, business development, or account management.
- You like the idea of being a “local caretaker” and trusted point person for beautiful second homes.
- You enjoy both being hands‑on with logistics and thoughtfully growing a niche service.
- You appreciate high standards and take pride in details and presentation.
- You’re local to Truckee/Tahoe or nearby and understand mountain\-town life (strong plus).
- Flexible schedule
Owner Communication \& Light Admin
Growth \& Business Development (Second‑Home Focus)
Collaboration
Must‑Have
Nice‑to‑Have
Ideal for You If
Pay: $28\.00 \- $40\.00 per hour
Benefits:
Work Location: Remote