Customer Support Specialist

We are seeking a dedicated and personable Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess excellent communication skills, a customer\-centric attitude, and the ability to handle multiple tasks in a fast\-paced environment. Multilingual abilities and experience in call center or customer service roles are highly valued. This position offers an opportunity to develop your skills in client relations, data entry, and problem\-solving while contributing to a positive customer experience.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information regarding products and services, ensuring customer satisfaction
• Assist clients with troubleshooting issues and resolving complaints effectively
• Perform data entry tasks with high accuracy to update customer records and support documentation
• Handle outbound calling campaigns to follow up with clients or promote new services
• Maintain company procedures when necessary during transactions
• Maintain detailed records of interactions and transactions using Microsoft Office tools and other CRM systems
• Collaborate with team members to improve service processes and enhance overall client support quality
• Demonstrate excellent phone etiquette and communication skills during all interactions

Skills

• Multilingual abilities are a strong plus; bilingual candidates are preferred
• Proven experience in customer support, call center operations, or client services
• Strong data entry skills with high typing speed and accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
• Excellent communication skills, both verbal and written, with a focus on clear and professional interaction
• Ability to handle outbound calling campaigns effectively
• Strong analysis skills for troubleshooting issues and providing solutions
• Experience in sales or upselling is advantageous but not required
• Knowledge of chat handling procedures when applicable
• Ability to multitask efficiently in a dynamic environment

This role is ideal for individuals passionate about delivering outstanding customer service while developing their professional skills in a supportive environment.

Job Types: Full\-time, Part\-time

Pay: $26\.10 \- $32\.91 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Location:

• South Carolina (Preferred)

Work Location: Remote