The Hospital Navigator is responsible for expediting patient discharges from facilities enabling the hospital to admit patients waiting for admission, and reducing time on task.
Position Reports to: Director of Key Account Services, Operations Manager
Qualifications:
- Minimum of 2 years progressive experience at EasCare/Brewster Ambulance
- Knowledge of computer software including MS Office Suite, Zoll RescueNet, Traumasoft, GeoTab.
- Ability to prioritize multiple tasks
- Ability to lead, motivate and direct personnel
- A broad understanding of EasCare\|Brewster Operations
- Ability to endear trust amongst employees and managers
- Be proactive and self\-motivated
- Demonstrate ability to work effectively in a diverse workforce
- Possesses a track record of trustworthiness and integrity to be an intermediary between employees and the management
- Ability to effectively communicate both verbal and written skills, including strong interpersonal skills and prompt, accurate, and courteous employees
- Ability to ensure discretion and confidentiality in sensitive areas
- Current Certifications: Massachusetts EMT\-B or EMT\-D, CPR, Driver’s License
- Good attendance and punctuality record
- Functional Duties:
- Name of patient
- Location of patient
- Destination of patient
- Required equipment
- Time of discharge
Duties of this position include but are not limited to the following:
+ Utilizing Zoll RescueNet, proactively reviews incoming calls and reports these back to the EasCare\|Brewster Communications Center. Topics for discussion include:
+ Hospital Navigator is to report to the nursing station and speak with the unit secretary and discharging nurse
+ Ensure all discharge paperwork is ready
+ Obtain any specific order required during transport (MOLST, Section 12\)
+ Ensure IV’s are discontinued if applicable and catheters are removed
+ Obtain any medications from pharmacy if indicated for transport
+ Ensure all personal belongings are packaged and any valuables retrieved from security
+ Introduces self to patient and explains transport guidelines
- Gathers and checks all belongings
- Obtains any special equipment
- Ensure patient has a key to get in home or ensures someone is at home to let patient in.
+ Places call to dispatch that patient is ready and ascertains ETA of truck. If extended or delayed, discusses new plan with dispatch and staff
+ Upon arrival of transport crew:
- Introductions to patient
- One crew member reports to nursing station to obtain report, have PCS signed and collects all paperwork
- 2nd EMT begins to package patient with assistance of Hospital Navigator including lifting patient to stretcher
- Ensures patient is packaged appropriately for weather conditions with all safety straps secured Ensures stretcher is moved at correct height to ambulance
- Final check of all patient belongings, equipment and appropriate signatures are obtained prior to moving to ambulance
+ Hospital Navigator returns to nursing station to report that patient has been moved to the ambulance and the room is empty
+ Remains in constant contact with EasCare\|Brewster Communications Center to stay ahead of any issues that may arise throughout the day.
+ Meets all case managers each morning to ascertain potential discharges for the day and reports this information back to the Communications Supervisor
- Other Duties:
+ As a Supervisor of the Company, ensure all staff members are adhering to the Policy \& Procedure Manual
+ Enforces all Company policies and provides progressive discipline for violations
+ Works cooperatively with billing and Compliance coordinator to obtain and resolve any improperly documented EPCR's. This information should be prioritized in the Hospital Navigator’s tasks and returned ASAP
+ Adheres to all facility policy and procedures
+ Establishes working relationships with staff members at designated facility
+ Collects and reports on turn\-around times at facility
+ Conducts self in an appropriate manner as a representative of EasCare\|Brewster, working effectively in a diverse work environment
+ Works as a liaison between the Managers and all employees to enhance direct communication between the Senior Leadership Team and employees
+ Seeks input and feedback from employees on operational matters, suggestions and concerns
+ Researches and recommends resolution of employee issues and concerns
+ Follows up with employee within 8 business hours of receiving a voicemail or email (when on vacation or out sick, the HR Director or their designee will assume responsibilities)
+ Provides administrative support to the department heads during any absence of all primary administrative support
+ Provides Community Outreach
+ All other duties as assigned