E-Commerce Catalog CSR Support Specialist

E\-Commerce Catalog Support Specialist Troy, MI \| Full\-Time \| In Person \| $18\.00–$22\.00 per hour We are a growing B2B distribution company operating multiple e\-commerce websites and managing a large catalog of wholesale products from our facility in Troy, Michigan. We are looking for a dependable, detail\-oriented E\-Commerce Catalog Support Specialist to assist with product listings, website data, customer support, and general catalog maintenance. A major part of this position involves working inside the administrative side of e\-commerce websites. You do not need to be a web developer or know how to code. However, you should be comfortable using computers, spreadsheets, websites, and online business systems. ResponsibilitiesE\-Commerce \& Catalog Support Create and update online product listings Maintain SKUs, pricing, descriptions, specifications, images, and product variants Update categories, collections, tags, and product attributes Maintain product and inventory information Upload and organize product images Review product information for accuracy Correct missing or inaccurate website data Work with spreadsheets and CSV files Assist with pricing and promotional updates Import and organize product information Help maintain accurate and organized online catalogs Learn and work within multiple e\-commerce and business systems Customer Support Answer inbound customer phone calls and emails Assist customers with order, shipping, and product questions Help resolve customer concerns professionally De\-escalate frustrated customers when necessary Follow up on customer issues as needed Work directly with our Customer Service Manager Coordinate with other departments to resolve customer concerns What We're Looking For Strong computer skills Excellent attention to detail Accurate data\-entry skills Comfortable working with spreadsheets and product information Basic understanding of e\-commerce websites Ability to learn new software quickly Professional phone and email communication Strong problem\-solving skills Organized and dependable Able to manage multiple responsibilities Able to follow established procedures Self\-motivated and able to work independently after training Preferred Experience 1\+ year of hands\-on e\-commerce, website catalog, product\-listing, or related experience Experience with Shopify or Magento Experience with Amazon Seller Central or eBay Seller Hub Experience creating and maintaining online product listings Experience working with SKUs, variants, pricing, images, and inventory Experience using spreadsheets or CSV files Data\-entry or catalog\-management experience Customer\-service experience B2B experience is a plus We are specifically looking for someone who has experience working inside the administrative side of an e\-commerce website, marketplace, or online catalog. Benefits Paid time off Employee discount Opportunity for growth and additional responsibility Health \& Dental Insurance: Eligible employees may enroll in our company group health and dental plans at discounted group rates. Employees are responsible for 100% of their selected insurance premiums through payroll deduction. Participation is optional. Schedule Full\-time 40 hours per week Monday through Friday $18\.00–$22\.00 per hour based on experience In person at our Troy, Michigan location Applicants must be able to reliably commute to Troy each workday. This is not a remote position. Pay: $18\.00 \- $22\.00 per hour Expected hours: 40\.0 per week Work Location: In person