Optometry Receptionist

About Us Our optometry office is a modern, privately owned optometry practice with two locations in Houston, Texas. We are passionate about providing exceptional patient care and creating an outstanding patient experience from the very first phone call. We're looking for a friendly, dependable, and detail\-oriented Remote Patient Care Coordinator to become an important part of our team. If you enjoy helping people, thrive in a fast\-paced environment, and love staying organized, we'd love to meet you! What You'll Do As the first point of contact for our patients, you'll help ensure every interaction is warm, professional, and efficient. Responsibilities include: Answer incoming phone calls with professionalism and enthusiasm Schedule, reschedule, and confirm patient appointments Respond to patient text messages and emails Verify vision and medical insurance benefits and print quote sheets Enter and update patient information accurately Communicate with providers and office staff regarding patient needs Assist with recalls, reminders, and outbound calls Help maintain an organized schedule for multiple providers Provide outstanding customer service with every interaction What We're Looking For Excellent verbal and written communication skills Friendly, positive, and patient personality Strong multitasking and organizational abilities Comfortable learning new technology and software Reliable internet connection and a quiet home workspace Ability to work independently while remaining a collaborative team member High attention to detail Professional phone etiquette Preferred Qualifications Previous medical, dental, or optometry office experience preferred Experience with electronic medical records (EMR) is a plus Insurance verification experience is a plus Customer service or call center experience is welcomed Requirements Dedicated home office free from distractions High\-speed internet Desktop with headset. Dual monitors will be helpful. Ability to work scheduled business hours without interruptions Why Join Our Office? Work from home Supportive and collaborative team environment Opportunities for growth and increased responsibilities Performance\-based raises and advancement opportunities Make a meaningful impact by helping patients receive exceptional eye care every day If you're dependable, enjoy helping people, and take pride in delivering outstanding customer service, we'd love to hear from you. Apply today and become part of a team that values kindness, professionalism, and excellence. Pay: $12\.00 \- $14\.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Work from home Experience: Optical: 1 year (Required) Work Location: Remote