Client Access-Practice Assistant

A small, growing outpatient behavioral\-health practice in Beltsville is looking for a dependable, organized, people\-oriented assistant to help prospective clients connect with services and help the practice build strong community referral relationships. This is a hands\-on role for someone who communicates warmly, follows through, and is comfortable working independently. The initial focus is answering inquiries, supporting scheduling, and organizing outreach. Job Summary The Client Access\-Practice Assistant helps patients navigate each step of their clinic visit, from inquiry to scheduling . You’ll combine attentive patient service with accurate administrative work, helping care teams stay organized and patients understand what to expect. Your impact: Clear scheduling, complete records, and respectful communication help patients access care and allow clinical outreach and treatment to excel! Duties Welcome patients, manage scheduling, answer calls with professional phone etiquette, and promptly refer clinical questions or urgent concerns to the clinician. Respond to prospective\-client calls, emails, and online inquiries using practice\-approved scripts and procedures. Support registration, medical billing and collection processes, and health insurance inquiries; explain administrative steps clearly without providing clinical advice. Contact referral partners using approved messages and materials, record follow\-up and responses. Complete documentation review, filing, typing, and data entry, support care plans and health information management while following HIPAA and clinical confidentiality policies. Assist with administrative support and daily office coordination, use Office Suite and other computer tools to keep work accurate and organized. Qualifications Required: Strong, clear, professional, compassionate communication / customer service, patient service, phone communication, typing, and computer skills; attention to detail and discretion with confidential information. Strong organization, reliability, and follow\-through. Comfort using email, calendars, spreadsheets, and online systems. Good judgment about when to pause and ask the clinician for guidance. Ability to handle sensitive information discreetly and follow written procedures. Preferred: Medical office, clinic, behavioral health, front desk, medical receptionist, clerical, administrative, or office experience. Helpful knowledge: Medical terminology, health insurance, Medicare, and medical collection. Familiarity with EMR/EHR systems, electronic health records management, medical office management, or documentation review is an asset. Bilingual ability valued; equivalent experience supporting healthcare administration is welcome. Schedule Schedule to be agreed upon; some overlap with the practice’s business hours is needed to respond to inquiries. * Potential for additional hours and responsibilities as the practice grows. People with a criminal record are encouraged to apply Work Location: Hybrid remote in Beltsville, MD 20705