Office Assistant

Office Manager — The River Register Mason City, Iowa Overview The River Register, part of Nelson Media Company, is looking for an Office Manager to help lead daily office operations, support our customers and staff, and contribute to the growth of our print and digital publications in Mason City. This is a varied, hands\-on position with involvement in nearly every facet of our local news business. You’ll help manage subscriptions, assist customers, support billing, contribute to content and our digital presence, and keep the office organized and running smoothly. Culture is key to us. We want someone who takes pride in bringing people together, builds strong working relationships, and becomes a dependable resource for our team. If you enjoy taking initiative, helping others, and having a meaningful role in a growing community newspaper, we’d love to hear from you. Responsibilities Coordinate daily office operations, keep administrative tasks on track, and help staff stay organized. Answer customer service calls, welcome visitors, respond to emails, and follow through on questions and requests. Help manage newspaper subscriptions, including new subscriptions, renewals, payments, address changes, and delivery questions. Help grow and maintain our website, social media, and overall digital presence by updating content and keeping information current. Assist with preparing, proofreading, organizing, and posting content for our print and digital publications. Maintain accurate records, complete data entry, update spreadsheets, and handle general administrative tasks. Assist with billing, invoices, payment tracking, and basic bookkeeping support as needed. Support our advertising sales staff through customer communication, organizing materials, and following up on requests. A willingness to help sell advertising from the office when needed is a plus. Build team chemistry through clear communication, collaboration, and a positive, helpful approach. Identify ways to improve office processes and pitch in as the needs of the business evolve. Qualifications Strong organizational skills, attention to detail, and the ability to balance changing priorities. Friendly, professional communication and a commitment to helpful, responsive customer service. Solid computer skills and comfort using email, spreadsheets, Microsoft Office, Google Workspace, or similar tools. Willingness to learn website systems, subscription software, and other tools used in our business. A dependable work ethic, sound judgment, and the initiative to follow tasks through to completion. A collaborative attitude and an interest in helping both coworkers and the business succeed. Experience with QuickBooks or billing is a plus. Experience with website updates, social media, content, or sales support is also welcome. Two years of office experience is preferred, but we will hire the right candidate without prior experience. Your attitude, ability to learn, and commitment to the team matter. Work Location This position is based at our Mason City office. Being available to work in the office regularly is an important part of supporting our customers and building relationships with the team. Some remote workdays are available. How to Apply Please send your resume to cnelson@nelsonmediacompany.com, along with a brief introduction explaining your interest in joining The River Register. Pay: $12\.00 \- $16\.00 per hour Expected hours: 20\.0 – 35\.0 per week Work Location: In person