Front Desk Representative

Job Title: Front Desk Representative Monthly Pay: $3,255 \- $4,325 USD per month Summary: Working in a contact\-center phone system such as Aircall and a CRM such as Pipedrive, the Front Desk Representative welcomes remote callers, answers routine questions, and directs each request to the appropriate contact. This role matters because clear first responses and accurate routing help customers and internal teams receive timely information. The representative sits within the administrative support team and works under an administrative team lead. The role works closely with customers, department contacts, and the support team through calls, emails, and service tickets. This fully remote, work from home position is based in North Carolina, United States. The role requires a 40\-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Monitor incoming calls, emails, and service tickets, providing a professional first response and identifying the purpose of each request. Use a contact\-center phone system such as Aircall to answer, place, transfer, and route calls to the correct department contact. Verify caller details and request context using a CRM such as Pipedrive before sharing available product or service information. Create clear notes for each interaction, including the question, actions taken, routing details, and needed next step. Manage shared appointment requests using a scheduling and calendar tool such as Microsoft Bookings, confirming available times and notifying relevant contacts. Maintain simple tracking lists in a spreadsheets and data entry tool such as Airtable to support accurate handoffs and status visibility. Follow up on unanswered requests through approved communication channels and update the requester when additional information is available. Escalate urgent, sensitive, or unresolved questions to the administrative team lead or the appropriate department contact with complete notes. Review open items at the end of each shift, confirm ownership, and route unfinished work for continued follow\-up. Meet quality expectations through accurate routing, timely turnaround, complete interaction notes, and dependable follow\-up. Qualifications: High school diploma or equivalent. No experience required; related experience preferred in remote reception, administrative support, or customer\-facing office work. Familiarity with professional call handling, message taking, and routing requests to appropriate contacts. Preferred ability to use a contact\-center phone system such as Aircall and a CRM such as Pipedrive. Preferred familiarity with appointment coordination using a scheduling and calendar tool such as Microsoft Bookings. Ability to maintain organized interaction notes and tracking lists using a spreadsheets and data entry tool such as Airtable. Clear spoken and written communication skills for responding to customers and internal contacts with courtesy and accuracy. Reliable computer, high\-speed internet, and a quiet private workspace, with availability for the 40\-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks \& Benefits: Fully remote work from a dedicated home workspace. Structured onboarding and training on Aircall, Pipedrive, Microsoft Bookings, and Airtable. Regular check\-ins with the administrative team lead for guidance, priorities, and feedback. Opportunities to build reception, call\-routing, appointment coordination, and office support skills. Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.