Resource Center Analyst - Entry or Senior

Introduction ---------------- Are you a detail\-orientated, team\-focused professional who excels at providing high\-quality customer service in a fast\-paced, dynamic environment? If so, the Department of Justice has the right opportunity for you! It is the mission of the Wisconsin Department of Justice (DOJ) to protect the public and ensure that justice is done. Click here to learn more about DOJ. The DOJ, Office of School Safety (OSS) is currently seeking two talented professionals as Justice Program Associate – Entry or Senior to serve as a Resource Center Analyst – Entry or Senior within the OSS Resource Center. The OSS Resource Center provides Wisconsin K\-12 schools, law enforcement agencies and communities with access to evidence based, supportive resources to keep schools safe and prevent harm. OSS offers supportive school safety resources including a 24 hours a day, 7 days a week confidential reporting tip\-line, SPEAK UP, SPEAK OUT Wisconsin (SUSO); Behavioral Threat Assessment and Management protocols, training, consultation and support; Crisis Response and Recovery support for any school impacted by a crisis event; and school safety best practice guidance to schools as they meaningfully comply with their Wis. Stat. § 118\.07 required school safety submissions and grant management. The OSS Resource Center serves as an entry point to access these services and supports. This recruitment will be used to fill two current positions as well as any future vacancies that arise over the next six months. Position Summary -------------------- This position will be headquartered at the Risser Justice Center located at 17 West Main Street, located in the award\-winning city of Madison. Learn more about the area here: City of Madison. Justice Program Associate\-Entry level: This position will work under the close progressing to limited supervision of the Office of School Safety Justice Program Supervisor to provide students with immediate, accessible confidential adult support 24 hours a day, 365 days a year. This position supports the Office of School Safety (OSS), Wisconsin Department of Justice and its commitment to serving our school partners statewide. This position will function as an entry\-level Justice Program Associate. The duties will include learning to evaluate and assess all incoming school threats and information requests; communicating via telephone, computer, e\-mail and web\-application; provision of technical assistance on threat evaluation and the Records Management Systems (RMS); dissemination of resources, materials, training, and/or emergency assistance depending on the context. The scope and complexity of work include responding to a wide range of requests from diverse stakeholders such as school staff, children, parents, law enforcement, and community partners. This position will exercise independent judgment and decision\-making when responding to requests for assistance based on training, knowledge, experience, and written protocols. For more information, review the Justice Program Associate – Entry position description. Justice Program Associate\-Senior level: This position will work under the general supervision of the Office of School Safety Justice Program Supervisor to provide students with immediate, accessible confidential adult support 24 hours a day, 365 days a year. This position supports the Office of School Safety (OSS), Wisconsin Department of Justice and its commitment to serving our school partners statewide. This position will function as a senior level Justice Program Associate. The duties include evaluating and assessing all incoming school threats and information requests; communicating via telephone, computer, e\-mail and web\-application; provision of technical assistance on threat evaluation and the Records Management Systems (RMS); dissemination of resources, materials, training, and/or emergency assistance depending on the context. The scope and complexity of work include responding to a wide range of requests from diverse stakeholders such as school staff, children, parents, law enforcement, and community partners. This position will exercise independent judgment and decision\-making when responding to requests for assistance based on training, knowledge, experience, and written protocols. For more information, review the Justice Program Associate –Senior position description. Salary Information ---------------------- The Justice Program Associate – Entry level position is in pay schedule 02 and pay range 11\. The starting base wage will be $25\.04/hour. The Justice Program Associate – Senior level position is in pay schedule 02 and pay range 12\. The starting base wage will be $27\.08/hour. The starting level will be determined by the candidate’s qualifications at time of hire. Pay for current or former state employees will follow the provisions found in the State of Wisconsin Compensation Plan effective at the time of hire. A 12\-month probationary period may be required. The State of Wisconsin offers amazing benefits, such as: Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, and nine paid holidays. + Sick time that rolls over each year with no cap and may be used to pay for healthcare premiums in retirement. Affordable health insurance, dental, vision, life, and more. A top\-notch retirement program and optional tax advantaged 457 retirement savings plan. A Well Wisconsin program, offering wellness tools and rewards to employees and spouses. To learn more about DOJ’s total compensation package, please visit our Total Rewards Calculator! Job Details --------------- The OSS Resource Center operates 24 hours a day, 7 days per week. These positions will start on second shift which runs from 3:00PM to 11PM, with a weekend rotation required. This position is eligible to work 100% remotely from within the State of Wisconsin. High speed internet access will be required to meet needs of remote work. This position will be required to report to the headquartered on the first day of work to attend mandatory orientation and may be required to attend occasional in person meetings and/or training Travel to the headquarters is not eligible for travel reimbursement. The Department of Justice does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I\-9\. An extensive background check, including fingerprints, will be completed on applicants prior to selection. Qualifications ------------------ Please clearly address the following in your resume and/or letter of qualifications: A minimally qualified applicant must have experience with the following: Providing customer service by responding to complex questions and/or problem\-solving issues in a variety of formats (i.e. over the phone, email, and/or in\-person/virtual meetings) Working with data and information of serious and sensitive nature while taking measures to maintain confidentiality. Using Microsoft Suite products and other computer software to perform tasks (e.g., document creation, data entry, database management, etc.). In addition to the minimum qualifications, a well\-qualified applicant will also have professional experience in any of the following: Working in partnership with Wisconsin K\-12 schools and/or within the criminal justice environment. Triaging external customer or client needs or complaints based on importance. Providing customer service and account maintenance to online account users. Analyzing potential threats or other concerns on digital and/or social media platforms. * Supporting school age youth impacted by trauma, online safety concerns, social stressors, and/or mental health concerns. How To Apply ---------------- The steps to apply online are quick and easy! Your application materials, including your resume and letter of qualifications, are used during our evaluation process to determine your eligibility for further consideration. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. Be advised that there will be no opportunity to change your application materials once you have clicked “Submit.” Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The WI Department of Justice is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service\-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non\-Competitive Appointment program. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. We appreciate the time and effort it takes to apply for positions. If any questions arise, please contact the DOJ Recruiter email at dojrecruiter@wisdoj.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Deadline to Apply --------------------- The deadline to apply for this job announcement is October 15, 2026, at 11:59pm.