Virtual Practice Assistant – Billing, Insurance & Client Coordination

Virtual Practice Assistant – Billing, Insurance \& Client Coordination Remote \| Part\-Time \| Mental Health Group Practice We are a growing psychotherapy group practice based in Raleigh, North Carolina, seeking a highly organized, resourceful, and experienced Virtual Practice Assistant to help support the administrative side of our practice. The ideal candidate has significant experience working with a mental health or healthcare practice, is highly proficient in SimplePractice, and is comfortable navigating insurance billing, verification of benefits, claims issues, and other situations that sometimes require persistence and investigative problem\-solving. This is an excellent role for someone who enjoys figuring things out, communicating warmly with clients and clinicians, and helping a busy practice run smoothly. Primary Responsibilities Insurance \& Billing Support Verify insurance benefits and eligibility for prospective and current clients Enter and maintain accurate insurance information in SimplePractice Submit and monitor insurance claims Identify and correct rejected or denied claims Follow up on unpaid, underpaid, or incorrectly processed claims Research more complex insurance issues and communicate with insurance companies as needed Assist with out\-of\-network/courtesy claims and superbills Help resolve client balances, credits, and insurance\-related billing discrepancies Maintain organized documentation of billing follow\-up and outstanding issues Work with major commercial insurance plans, particularly BCBS, Aetna, and Cigna/Evernorth SimplePractice Administration Serve as a knowledgeable resource for SimplePractice workflows and troubleshooting Help maintain accurate client, insurance, billing, and administrative information Troubleshoot issues involving claims, benefits, payments, client accounts, and the client portal Help identify more efficient SimplePractice processes as the practice grows New Client Inquiry \& Referral Coordination Monitor and respond to new client inquiry emails in a warm, professional, and timely manner Gather basic information needed to help determine which clinician may be a good fit Become familiar with our clinicians' specialties, availability, insurance participation, and populations served Coordinate internal referrals and connect prospective clients with appropriate clinicians Follow up with prospective clients when needed Help ensure inquiries do not fall through the cracks Additional Opportunities Depending on the candidate's skills and interests, the role may also include: Helping organize and schedule social media content Creating or adapting simple social media graphics in Canva Assisting with newsletters or email marketing Updating administrative documents, spreadsheets, or practice resources Helping develop systems and workflows as the practice continues to grow Social media experience is a plus but is not required. Qualifications Strongly Preferred: Previous administrative, billing, or virtual assistant experience in a mental health, psychotherapy, or behavioral health practice Strong proficiency with SimplePractice Experience with behavioral health insurance billing and claims Experience verifying insurance benefits Familiarity with BCBS, Aetna, and/or Cigna/Evernorth Understanding of CPT codes commonly used in outpatient mental health Experience researching and resolving denied, rejected, or unpaid claims Excellent written communication skills Strong attention to detail and follow\-through Ability to manage multiple ongoing tasks independently Comfort learning clinicians' specialties and thoughtfully coordinating client referrals Strong commitment to client privacy and HIPAA\-compliant practices We're Especially Interested in Someone Who... Is a natural problem\-solver and doesn't give up when an insurance issue is complicated Knows SimplePractice well enough to troubleshoot rather than simply perform basic data entry Notices when something doesn't look right and investigates it Keeps excellent records and follows issues through to resolution Communicates warmly and professionally with prospective clients Can balance efficiency with compassion when communicating with people seeking therapy Is dependable, responsive, and comfortable working independently Enjoys creating systems that make a growing practice easier to manage Bonus Skills These are helpful but not required: Canva Social media content creation Instagram/Facebook scheduling Email marketing platforms Google Workspace Experience supporting a group psychotherapy practice About Our Practice We are a growing group psychotherapy practice serving adolescents and adults in North Carolina. Our clinicians provide compassionate, relationship\-focused therapy for concerns including anxiety, trauma, grief, life transitions, and relationship challenges. We value warmth, inclusivity, professionalism, autonomy, and excellent client care. We're looking for someone who will approach the administrative side of the practice with the same level of thoughtfulness we bring to our clinical work. To Apply Please submit your resume along with a brief note addressing: Your experience working with psychotherapy, behavioral health, or healthcare practices Your level of experience with SimplePractice Your experience with insurance verification, claims, denials, and billing follow\-up An example of a complicated insurance or billing problem you've successfully resolved Any experience you have managing new client inquiries or matching clients with clinicians Any experience with Canva, social media, or email marketing, if applicable We are particularly interested in applicants who already have substantial hands\-on experience with SimplePractice and behavioral health insurance billing. Pay: $25\.00 \- $30\.00 per hour Expected hours: 8\.0 – 12\.0 per week Benefits: Flexible schedule Work Location: Remote