Operations & Client Success Assistant

Title: Operations \& Client Success Assistant — WorldWise Tutoring Location: 100% Remote (US work authorization required) Commitment: 10–20 hrs/week, self\-scheduled during business hours, 1099 independent contractor Pay: $15–$20/hour, based on experience (start at $15/hr for the first 90 days) Duration: Minimum 1\-year commitment required About the role: WorldWise Tutoring is a 13\-year\-old premium tutoring company (Chicago, Dallas–Fort Worth, Houston, Austin, San Antonio, plus remote) hiring a sharp, discreet, detail\-driven Operations Assistant to support the Founder/CEO. This is not a generic admin role — you'll own real processes that directly affect revenue and client trust, with growing autonomy as you prove out the fundamentals. What you'll own: Tutor matching: First\-pass ranking of tutors to students against our documented rubric, for founder approval CRM and lead discipline: Every lead and client fully tracked — source, stage, quote, outcome Reactivation and referrals: Reaching out to paused families at the right moments, running our referral\-ask process Client lifecycle: Onboarding, offboarding, session\-log and progress\-report audits, payment logging Institutional research: Building outreach lists for our growing school/college partnerships program What we're looking for: Someone unusually organized, careful, and comfortable exercising judgment within a defined process — more important than years of formal "operations" title experience Strong, natural writing — you'll draft outreach that represents the company directly to parents High discretion — you'll handle student records, learning\-difference information, and family financial/contact details Comfortable with (or quick to learn) CRM\-style structured tracking This is a 1099 independent contractor role. You set your own hours and schedule within the general 10–20 hrs/week range, and are free to take on other clients or work. To apply: See the application requirements below — this role is not a resume\-and\-done process. Pay: $15\.00 \- $20\.00 per hour Expected hours: 10\.0 – 20\.0 per week Benefits: Employee discount Flexible schedule Application Question(s): Complete this form to apply: https://forms.gle/j8NToLTmwoF5xcHW8 Experience: Personal assistant: 1 year (Required) Education administration: 1 year (Preferred) Work Location: Remote