Customer Service Coordinator

EXCEDEO is seeking a friendly, professional, highly organized, and tech\-savvy Customer Service Coordinator to serve as the first point of contact for our clients. This position plays a critical role in ensuring exceptional customer service by answering phones, creating and managing support tickets, coordinating technician schedules, and helping keep daily operations running smoothly. This role is ideal for someone who enjoys working in a small business environment, takes pride in helping others, communicates professionally, and thrives in a fast\-paced setting where no two days are the same. Responsibilities Client Communication Answer incoming client calls in a professional and friendly manner Gather information and create accurate service tickets Provide updates to clients regarding scheduled appointments and ticket status Ensure every client interaction reflects EXCEDEO's commitment to exceptional service Service Coordination Manage incoming service requests and support tickets Schedule onsite and remote appointments for technicians Coordinate technician calendars and dispatch resources effectively Monitor open tickets and assist with follow\-up communication Help prioritize and route service requests to the appropriate team members Administrative Support Support daily office operations and administrative activities Assist with documentation, data entry, and record keeping Maintain organized client and service records Help coordinate meetings, vendor visits, and office\-related activities Team Support Foster a positive and professional office environment Assist with employee events, team activities, and company initiatives Collaborate with management and technical staff to improve processes and client satisfaction Contribute to building a workplace culture that employees enjoy being part of Qualifications Required Excellent verbal and written communication skills Strong customer service skills and professional phone etiquette Exceptional organizational and multitasking abilities Comfortable learning and using business and technology applications Ability to remain calm and professional when managing multiple priorities Strong attention to detail and follow\-through Positive attitude and willingness to help others Preferred Experience working in an IT company, MSP, help desk, or technical service environment Experience using ticketing or service management systems Scheduling, dispatching, or coordination experience Familiarity with Microsoft 365 and common business technology Experience in office administration, customer service, or operations coordination What We're Looking For The ideal candidate is someone who naturally enjoys helping people, creating order from chaos, and ensuring things get done. They are professional with clients, dependable with their team, and take ownership of their responsibilities. They enjoy being part of a small company where their contributions make a visible impact and where opportunities for growth exist as the company continues to expand. Pay: $35\.04 \- $38\.40 per hour Expected hours: 40\.0 per week Benefits: Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): What are your career goals in the next 3\-5 years? Reply with the street address of your permanent residence Why are you leaving your current position? When are you available to start? Education: High school or equivalent (Required) Experience: Professional phone and customer service: 2 years (Required) Work Location: In person