Inside Sales & Customer Service Representative

About the Position We are looking for a motivated, dependable Inside Sales \& Customer Service Representative to join our growing home\-services businesses. This position is a combination of customer service, inside sales, lead follow\-up, cold calling, and CRM management. The right person will be comfortable talking to customers on the phone, following up consistently, asking for the sale, and staying organized. This is an important position because your daily work will directly help us generate new business and turn existing leads and estimates into customers. Responsibilities Answer incoming customer phone calls professionally Respond to new leads and customer inquiries Make outbound cold calls to generate new business Follow up with leads and potential customers Follow up on open estimates and proposals Re\-engage old leads and previous customers Schedule estimates and appointments Maintain accurate customer information in our CRM Keep detailed notes on calls, leads, estimates, and customer interactions Make sure leads are followed up with consistently and on schedule Help maintain an organized sales pipeline Communicate professionally with customers by phone, email, and text Assist with other office and administrative tasks as needed What We're Looking For Excellent phone and communication skills Confident and comfortable making outbound calls Sales experience is preferred Customer service experience is preferred Strong follow\-up skills Organized and detail\-oriented Comfortable working with computers and CRM software Able to learn new software and systems quickly Professional and friendly telephone manner Reliable and dependable Self\-motivated and able to work independently Comfortable asking customers for the opportunity to earn their business The Right Person We are looking for someone who doesn't wait to be told what to do. If you see a lead that hasn't been contacted, you pick up the phone. If an estimate hasn't been accepted, you follow up. If an old customer may need additional work, you reach out. If the CRM has something that needs attention, you take care of it. Our goal is to build a long\-term relationship with someone who can become an important part of our company. Performance Expectations This position will have measurable goals, including: Outbound calls Lead follow\-up Estimate follow\-up Appointments scheduled Customer conversations CRM activity Sales opportunities generated We are looking for someone who enjoys talking to people and is motivated by results. Experience Previous experience in inside sales, call\-center sales, customer service, appointment setting, lead generation, or home\-services sales is a plus. Experience with Jobber or other CRM software is also a plus, but we are willing to train the right person. Pay: From $15\.00 per hour Expected hours: 20\.0 – 40\.0 per week Application Question(s): Tell us about your experience making outbound cold calls and following up with leads. Approximately how many calls were you making per day, and what were you responsible for? Imagine a customer received a $5,000 estimate from us three days ago but hasn't responded. What would you say when you call them to follow up? What CRM tool have you used in the past? Education: High school or equivalent (Required) Experience: * inside sales, customer service, appointment setting: 2 years (Required) Work Location: In person