Coordinated Housing Access Assistant (Two Vacancies – One Bilingual Spanish Required)

CLACKAMAS COUNTY -------------------- Clackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. SPIRIT: Our Core Values Explore Clackamas County Recreation, Arts \& Heritage CLOSE DATE -------------- This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, September 21, 2026\. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. COMPENSATION ---------------- Annual Pay Range: $57,374\.20 \- $72,353\.74 Hourly Pay Range: $27\.583752 \- $34\.785454 Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position. JOB DETAILS AND QUALIFICATIONS ---------------------------------- Please note: This recruitment is being used to fill two Coordinated Housing Access Assistant positions. One position requires fluency in both English and Spanish. Clackamas County’s Housing \& Community Development Division (HCDD) is seeking two Coordinated Housing Access Assistants. These positions are classified as Human Services Assistants, and one requires fluency in both English and Spanish. In this role, you will help people experiencing homelessness or a housing crisis connect with the resources and services they need to achieve housing stability. The Coordinated Housing Access (CHA) program serves as a single point of access for individuals and families seeking housing assistance, rental assistance, referrals, and other resources throughout Clackamas County. In this role, you will be one of the first people individuals seeking help will talk to. Through kind, individualized conversations, you will assess each person's needs, identify obstacles, connect them with available resources, and clarify the next steps in the process. You will work directly with people by phone or in person, helping them understand and navigate a complex system while ensuring they are treated with dignity, respect, and cultural appropriateness. Competitive candidates will bring experience using a Homeless Management Information System (HMIS), Unitus Us, or other human services databases, including accurate data entry, client record management, data integrity, and compliance with applicable reporting requirements. They will also demonstrate a commitment to diversity, equity, and inclusion, along with an understanding of systemic inequities and their impact on marginalized communities. Knowledge of the local social safety net, healthcare, financial assistance, housing, and community resources will further help you stand out. We are especially interested in people who can work effectively across different cultures and viewpoints, recognize how structural barriers, oppression, racism, and individual biases can influence access to services and available outcomes, and approach every interaction with empathy, curiosity, and respect. Most importantly, you must be able to listen, build trust, navigate complex situations, and help individuals take the next step toward housing stability. Required Minimum Qualifications/Transferable Skills:\ A minimum of two (2\) years of related experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability, that would provide the required knowledge and skills to perform the responsibilities of this position A minimum of six (6\) months of experience providing direct services, outreach, support, or assistance to individuals experiencing poverty, homelessness, housing instability, or other significant barriers to accessing services For the bilingual position: Fluency in Spanish/English (bilingual skills to be validated/tested at time of interview and/or selection) Experience conducting person\-centered interviews, assessments, or intake conversations, including the ability to identify needs, barriers, and appropriate next steps Experience applying trauma\-informed practices when working with individuals experiencing challenging or crisis situations Experience with Microsoft Office Suite applications and virtual platforms such as Zoom and Microsoft Teams Experience maintaining client and/or program records, including confidential and personal information Ability to communicate clearly and respectfully with individuals from diverse backgrounds, including the ability to explain complex processes, requirements, and next steps in an understandable manner Preferred Qualifications/Transferable Skills:\ Experience providing housing navigation, homelessness services, coordinated entry, coordinated access, rental assistance, or other housing\-related services Experience using HMIS or another client information/database system to complete assessments, maintain client records, document services, and ensure accurate data entry Experience providing culturally responsive services to individuals from diverse cultural, linguistic, and socioeconomic backgrounds, with an understanding of how structural barriers and bias can affect access to services and outcomes Experience with service coordination, including case conferencing, referrals, resource navigation, matching, placement, or collaboration with multiple service providers and community partners Knowledge of housing and community resources, including rental assistance, homeless services, social safety\-net programs, health care resources, financial assistance, and community\-based organizations Pre\-Employment Requirements: Must pass a pre\-employment drug test Must pass a criminal history check, which may include a national or state fingerprint records check For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open\-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS ----------------- Coordinated Housing Assistants use telephone and in\-person interviews with people who are experiencing literal homelessness or are in a housing crisis, using the Homeless Management Information System (HMIS) to carry out thorough assessments and to record the services provided. They must listen carefully to each person's situation, determine both their immediate and longer\-term needs, and offer help with accessing resources in order to overcome the obstacles to achieving housing stability. Duties may include but are not limited to the following: Carry out person\-centered assessments and make it clear to people what services are available, what referrals can be made, what is expected of them, and what the next steps are. Connect individuals with housing, rental assistance, social services, health care, financial assistance, and other community resources. Provide culturally responsive services and work with translators when services are required in languages other than English or Spanish. Conduct outreach that is designed to connect vulnerable community members with CHA services. Assist community members in preparing for their housing intake appointments, which includes giving them advice on collecting the required documentation. Support the matching and placement activities involved in coordinated entry, including taking part in case conferencing and working with referral coordinators and service providers. Participate in daily and monthly team meetings and quarterly provider meetings in person and virtually. Maintain accurate, concise, and timely records and data. Support new CHA team members by providing technical training on essential systems, data management, compliance, and trauma\-informed, culturally responsive practices. Contribute to the department and the division in their work to promote racial equity and to improve the way services are delivered and the outcomes for underserved communities. View the full classification specification. WORK SCHEDULE ----------------- Both positions are included in the County’s alternate workweek program and work 40 hours per week. Preferred work schedules are as follows: Bilingual Spanish position: Tuesday through Friday (Mondays off) Non\-bilingual position: Monday through Thursday (Fridays off) Specific work hours will be discussed with the selected candidates when offers of employment are extended. This position is eligible for hybrid on\-site/telework and based on the Department’s business needs. Telework locations cannot be located outside of Oregon or Washington. All positions must perform 50% of their time on\-site at Clackamas County. BENEFITS INFORMATION ------------------------ Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost\-of\-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee’s date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month + Eligible newly hired employees will have the one\-time option to frontload their first year of vacation accruals! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): + Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.) + OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Employee Assistance Program (EAP) Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post\-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see link below for additional information) This is a full time County position represented by the Employees' Association. Learn More About Benefits ABOUT THE DEPARTMENT ------------------------ The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement, and affordable housing projects and housing rehabilitation loan programs for low and moderate\-income residents of the County. HCD comprises the Housing Authority of Clackamas County (HACC) and the Community Development Division. The Housing and Community Development Division (HCD), within the Department of Health, Housing \& Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate\-income residents of Clackamas County. HCD comprises the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about the Housing and Community Development Division Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high\-quality healthcare, housing, and services that strengthen social and economic resilience. Vision Statement: Individuals, families, and communities are resilient and thriving. H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: EMPOWERED AND THRIVING STAFF \- H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive. EQUITY DRIVEN SERVICES \- H3S promotes and provides accessible, equitable, and culturally responsive services. ORGANIZATIONAL EXCELLENCE \& CONTINUOUS QUALITY IMPROVEMENT \- H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise. Learn more about Health, Housing, and Human Services APPLICATION PROCESS ----------------------- Clackamas County only accepts online applications. Help with the Application If you have any questions or issues you may contact the Department of Human Resources by calling 503\-655\-8459 or emails us at jobs@clackamas.us. Our office hours are Monday \- Thursday 7:00 a.m. \- 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Requesting Veterans' Preference Learn more about Oregon's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I\-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITMENT CONTACT ----------------------- Jimmy Henry, Recruiter Email: JHenry@clackamas.us