Administrative Assistant

Job \# 043091 Department Code 23622\-1010 Department Enrollment Management Job Title Administrative Assistant Location Syracuse, NY Campus Syracuse, NY Commitment to On\-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in\-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range $20\.91 \- $22\.11 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S5 FLSA Status Non\-exempt Hours Standard University business hours 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) Hours may vary based on operational needs. Job Type Full\-time Unionized Position Code Not Applicable Job Description The Office of Admissions seeks an administrative professional to support the Domestic Field Programs \& Recruitment and the Student Relationship Management (SRM) teams, as well as the broader Office of Admissions. This position coordinates travel, college fair planning, and shipment of recruitment materials; manages office budget reconciliation, credit card administration, invoicing, and related financial processes; and provides general administrative and operational support, including calendar coordination, scheduling, and document preparation. The position also serves as a primary point of contact for prospective students, parents, high school personnel, and external partners, and delivering excellent customer service consistent with Syracuse University’s mission, both remotely and at in\-person events. Education and Experience Bachelor’s degree preferred, or equivalent combination of education and experience (minimum: high school diploma or equivalent). Minimum of 3 years of experience in an office or administrative support setting; academic setting experience preferred. Budget management and/or financial/operational experience preferred. Skills and Knowledge Strong attention to detail, organization, and ability to manage multiple competing priorities and deadlines. Excellent interpersonal, verbal, and written communication and customer service skills. Ability to handle sensitive and confidential information professionally. An appreciation for Syracuse University’s mission. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), virtual meeting platforms, and Adobe Acrobat. Ability to learn budget management, CRM, and other web\-based information systems and applications. Interest in and ability to work as part of an energetic, collaborative team. Responsibilities Financial and Budget Management: Administers and reconciles University credit card program activity for the team; processes reimbursements, invoices, and program budgets; coordinates with university offices and external vendors on budgetary matters, account management, event logistics, food services, shipping, and travel arrangements. Administrative and Operational Support: Provides comprehensive administrative support to team leadership, including calendar coordination, appointment scheduling, and daily office procedures; assists with preparation, editing, and proofreading of documents, reports, presentations, and correspondence; maintains confidential files in accordance with university policy; manages office and recruitment material supply inventory. Recruitment Materials and Event Coordination: Coordinates and tracks college fair invitations and event logistics; manages shipment of recruitment materials; partners with the Materials Warehouse to manage inventory of admissions publications and supplies; prints and packages admissions\-related correspondence and materials as needed. Customer Service and Communications: Serves as a primary point of contact and representative of Syracuse University and the Office of Admissions, delivering consistent messaging and excellent customer service to prospective students, parents, high school personnel, and other constituencies via phone, email, and in\-person events. * Compliance Management and Other Duties: assists with general enrollment processing and application triage; troubleshoots operational challenges; performs other duties as assigned to support Admissions activities Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area Syracuse is a medium\-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro\-area population totals approximately 500,000\. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal\-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military\-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class\-leading initiatives focused on making an SU degree accessible and affordable to the post\-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.