Merchandiser - Facilities Solutions / Jan San

Merchandiser \- Facilities Solutions Help deliver the products, solutions, and service our customers rely on at Kelly Spicers. We’re looking for a Merchandiser who is passionate about customer service, problem\-solving, and keeping orders moving from request through delivery. In this role, you’ll partner with customers, sales representatives, vendors, purchasing, receiving, warehouse teams, and other regions to source products, coordinate orders, resolve issues, and help create a seamless customer experience. If you enjoy managing details, finding solutions, and working with multiple teams to make sure customers receive what they need, we’d love to hear from you. Position Summary The Merchandiser \- Facilities Solutions is responsible for supporting customers and sales representatives with product inquiries, quotations, and orders, including nonstock and special\-manufacturing items. This role will receive requests for quotations, calculate pricing, source products, coordinate with vendors, monitor production and delivery schedules, trace or expedite shipments, and help ensure orders are processed and delivered accurately and on time. The successful candidate will be comfortable communicating with customers, sales representatives, vendors, and internal departments while managing multiple priorities in a fast\-paced environment. This position requires strong attention to detail, follow\-through, and the ability to identify practical solutions when products are unavailable, orders are delayed, or discrepancies arise. Work Schedule Monday \- Friday: 8:00am \- 5:00pm Primary Duties \& Responsibilities Customer \& Sales Support Process telephone and email requests from customers and sales representatives related to vendor inquiries, quotations, product availability, and orders. Work closely with Facilities Solutions sales representatives to support customer product requests and sales opportunities. Provide responsive and professional support to internal and external customers throughout the ordering process. Research products and recommend alternatives when requested items are unavailable. Provide functional support to other regions when needed. Product Sourcing \& Vendor Coordination Navigate vendor websites to source products, identify alternatives, download invoices, locate estimated delivery dates, and obtain proof of delivery. Communicate with JanSan manufacturers and vendors regarding product availability, pricing, lead times, backorders, credits, and order status. Obtain vendor quotations and production schedules for nonstock and special\-manufacturing items. Assist the sales team in identifying alternative products when requested products are unavailable. Communicate inventory gaps and product availability concerns to purchasing and sales. Order Processing \& Fulfillment Process customer orders and create vendor purchase orders. Enter stocked and nonstocked item orders into the A\+ order\-entry system to support timely warehouse processing and product delivery. Coordinate direct\-ship and indirect orders with vendors, receiving, warehouse personnel, and other regions to ensure orders are processed and delivered accurately and efficiently. Work with the receiving clerk on indirect orders when a quick turnaround is needed to ship products to customers. Trace shipments and expedite products when necessary to support customer delivery expectations. Order Research \& Issue Resolution Research and resolve order discrepancies, including obtaining proof of delivery and reviewing pricing or billing differences. Process customer credits and prepare vendor debits for pricing and billing discrepancies when appropriate. Follow up with vendors and internal teams regarding delayed orders, backorders, shipping issues, and other fulfillment concerns. Maintain clear communication with customers and sales representatives regarding product availability and order status. Minimum Education High school diploma or equivalency. Undergraduate degree from an accredited college or university, preferred. Minimum Experience One or more years of experience in customer service, merchandising, order management, or a similar role. One or more years of experience with business systems, data entry, or reporting. Experience supporting customers through telephone and email communication. Experience processing orders, researching products, coordinating with vendors, or resolving order discrepancies. Prior experience in JanSan, industrial supply, facilities maintenance, distribution, wholesale, or a related industry, preferred. Minimum Knowledge, Skills \& Abilities Proven customer support experience. Strong telephone\-contact handling and active\-listening skills. Excellent written and verbal communication skills. Ability to multitask, prioritize responsibilities, and manage time effectively. Strong attention to detail and follow\-through. Ability to read, understand, and follow directions and instructions. Ability to interpret product, vendor, and order information. Ability to operate basic document and spreadsheet software. Ability to perform mathematical calculations. Ability to research products and identify practical alternatives. Ability to communicate effectively with customers, sales representatives, vendors, and internal teams. Ability to work collaboratively across sales, purchasing, receiving, warehouse operations, and other regions. Ability to remain organized while managing multiple orders, inquiries, deadlines, and follow\-up items. Why Join Kelly Spicers? At Kelly Spicers, you’ll have the opportunity to play an important role in delivering the products and solutions our customers depend on. You’ll collaborate with professionals across sales, purchasing, operations, receiving, and warehouse teams while building relationships with customers and vendor partners. This is an opportunity to develop broad knowledge of products, order fulfillment, vendor coordination, and distribution operations while contributing directly to the customer experience. If you’re customer\-focused, highly organized, and ready to take ownership of finding solutions and keeping orders moving, we encourage you to apply. The Physical Requirements and Working Conditions section is intended to describe the nature of work and the minimum requirements of the job in general. Statements in this job description are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel as classified. Management maintains the right to assign and reassign duties and responsibilities to this job at any time. Kelly Spicers is an equal opportunity employer and drug\-free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by applicable local, state, or federal laws, rules, or regulations. We will consider qualified applicants with criminal histories consistent with the requirements of applicable federal, state, and local laws. Please refer to the following websites for additional information: EEOC: Know Your Rights View the EEOC Know Your Rights notice Pay Transparency Nondiscrimination Provision View the Kelly Spicers Pay Transparency Nondiscrimination Provision E\-Verify This employer participates in the federal E\-Verify program to confirm the identity and employment authorization of all newly hired employees. For additional information about the E\-Verify program, please visit: E\-Verify information for employees Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Pay: $35\.00 \- $40\.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): This is not a fully remote position. The position is considered a hybrid role and requires employees to report to the office 3 days per week. Does this schedule meet your needs? This position is full time, Monday\-Friday, from 8:00am\-5:00pm. Are you available for this work schedule? * Do you have experience working in a distribution, wholesale, janitorial supply (JanSan), industrial supply, facilities solutions, or related industry? If so, please explain in 2\-3 sentences. Work Location: Hybrid remote in Santa Fe Springs, CA 90670