Blair Dental - Customer Support Rep

We’re hiring a Front Desk Representative! But first, a bit about us: At Teem, we’re here to help healthcare providers focus on what matters most: caring for patients. By managing essential front and back\-office tasks: like scheduling appointments, managing calls, and maintaining patient records — we ensure operations run smoothly so providers can give their best care. If you’re detail\-oriented, empathetic, and love creating positive experiences for others, we’d love to meet you! Position summary As a Front Desk Representative, you’ll play a key role in helping dental practices deliver seamless patient experiences. From handling inbound and outbound calls to scheduling appointments and maintaining accurate records, you’ll be the go\-to person for creating smooth and welcoming interactions. Whether you’re managing patient inquiries or assisting with administrative tasks, your work will ensure every patient and client feels valued and supported. Key responsibilities Managing calls: Spend about 80% of your day answering inbound and making outbound calls, always ensuring patients feel heard and supported. Scheduling appointments: Use your organizational skills to schedule, confirm, and reschedule patient appointments, ensuring everything stays on track. Record keeping: Maintain meticulous digital records for patient appointments, ensuring accuracy and timely updates. Creating a welcoming experience: Provide empathetic and friendly support to all patients, resolving their concerns with care and efficiency. Communication: Collaborate with US\-based clients to book appointments and manage inquiries, ensuring clear and effective communication. Administrative support: Act as a virtual receptionist for dental practices, supporting both front and back\-office operations. Bookkeeping: Occasionally assist with invoicing and digital recordkeeping as needed. Ad hoc activities: Handle additional tasks that may arise to support the team and ensure smooth operations. What you’ll bring to the team Must\-have skills: + Empathy and interpersonal skills: Emotional intelligence is key as you’ll be working closely with patients and addressing their needs. + Strong English communication skills: Proficiency in written and spoken English to effectively interact with patients and clients. + Attention to detail: Precision in scheduling, documentation, and record\-keeping to avoid disruptions. + Adaptability: Ability to manage high call volumes while staying organized and maintaining professionalism. + Problem\-solving mindset: Proactively address challenges and patient concerns with calmness and efficiency. + Knowledge of scheduling and records management: Previous experience with appointment management systems is a plus. Nice\-to\-have skills (but not required): + Bookkeeping basics: Familiarity with handling invoices and managing insurance\-related documents. + Tech\-savviness: Comfort with CRM tools, G Suite and Microsoft Office. Quick learners are welcome! + Call management experience: Experience handling frequent calls in busy environments is an advantage. + Social media engagement: Occasionally respond to client or patient inquiries via social media platforms. Perks of working with Teem Remote work – Skip the commute and work from wherever you’re most comfortable. Training and development – We’re here to support your growth with training to build up your skills. * USD pay – Get paid in dollars for your work.