Insurance Agency Account Manager

We’re a small, growing property \& casualty insurance agency based in the Polaris area of Columbus. We serve primarily Ohio and Arizona customers and value hard work, integrity, and excellent client service. We’re hiring a licensed insurance professional to start at 30 hours/week with the expectation of moving to full\-time as the business expands. Hybrid and work\-from\-home options available. Responsibilities Answer phones and respond professionally to customer inquiries Service personal and commercial lines customer needs Monitor delinquent accounts and contact customers to resolve past\-due balances Enter new accounts and policy changes into the agency management system accurately Perform account retention and account rounding activities to identify opportunities Prepare and present quotes for new and renewal business Follow up on claims and keep clients informed of status and next steps Manage a small amount of social media marketing for the agency Collaborate with the team and support process improvements Required qualifications Property \& Casualty (P\&C) license and Life \& Health license (current and in good standing) Preferably 5\+ years of experience in the insurance industry Experience servicing both personal lines and commercial lines accounts Strong phone and written communication skills and excellent customer service Detail\-oriented with strong data\-entry skills Self\-motivated, reliable, and excited to grow with a small agency Preferred Prior agency experience and familiarity with agency management systems and quoting tools Experience with small\-business social media marketing Familiarity with EZLynx and Epic agency management software What we offer Starting pay: $20/hour Flexible/hybrid schedule and work\-from\-home opportunities Opportunity to convert to full\-time as the agency grows Supportive small\-team environment and hands\-on experience across multiple lines Pay: $20\.00 per hour Benefits: * Work from home Work Location: Hybrid remote in Westerville, OH 43082