Patient Care Coordinator

Patient Care Coordinator — The Sleep MD Location: El Paso, TX Job Type: Full\-Time, On\-Site Pay: $15\.00 per hour Schedule: Monday–Friday, with possible evening and Saturday shifts as needed Initial Support Coverage: Patient support may be scheduled until 8:00 PM Mountain Time Future Schedule Needs: As The Sleep MD expands nationally, schedules may evolve to support patients across multiple time zones, including later Mountain Time coverage. About The Sleep MD The Sleep MD is a growing sleep medicine practice based in El Paso, Texas, focused on helping patients across the country improve their sleep, health, and quality of life. We provide patient\-centered sleep care through a combination of in\-person services, telemedicine, home sleep testing, treatment coordination, and ongoing patient support. We are building a modern, fast\-paced healthcare environment that combines clinical care, technology, operations, and patient service. This is a strong opportunity for someone who wants to grow with a healthcare practice that is expanding beyond the traditional local clinic model. Position Overview The Patient Care Coordinator will support patients throughout their care journey, including scheduling, patient communication, intake support, documentation follow\-up, home sleep test coordination, treatment plan routing, and general patient support. This is an on\-site role in El Paso. The ideal candidate is reliable, organized, comfortable using modern technology, and able to communicate clearly and compassionately with patients. Prior healthcare experience is helpful but not required. We are more focused on finding someone who is dependable, tech\-savvy, coachable, and excited to grow in a fast\-moving healthcare environment. Key Responsibilities Answer patient calls, respond to messages, and assist with patient support needs. Help patients schedule, reschedule, and prepare for appointments. Support intake completion, documentation follow\-up, and patient readiness before visits. Assist with home sleep test coordination, patient instructions, shipment/return follow\-up, and escalation of delayed items. Help patients understand next steps in their care journey. Use web\-based tools to document updates, track patient status, and communicate with the team. Coordinate with clinical, billing, operations, and leadership team members as needed. Follow internal workflows, scripts, checklists, and escalation processes. Maintain patient confidentiality and handle sensitive health information appropriately. Help improve processes by identifying recurring patient issues, workflow gaps, or communication breakdowns. Required Qualifications Must be able to work on\-site in El Paso, TX. Must be reliable, punctual, and available Monday through Friday. Must be open to evening shifts and occasional Saturday shifts as business needs evolve. Must be bilingual and fluent in both English and Spanish. The Sleep MD serves a large population of Spanish\-speaking patients, and this role requires the ability to communicate clearly, professionally, and compassionately with patients in Spanish. Strong comfort using modern web\-based technology. Proficiency with Google Workspace, including: Gmail, Google Docs, Google Sheets, Google Drive and Google Calendar Comfortable using phone systems, call platforms, or telephony tools. Strong written and verbal communication skills. Ability to multitask while staying organized and accurate. Proficiency in learning new systems quickly. Professional, patient, and service\-oriented communication style. Ability to follow structured workflows and escalate issues appropriately. High attention to detail. Ability to handle confidential patient information responsibly. Preferred Qualifications Experience in patient support, customer service, call center support, medical office support, or administrative coordination. Experience using electronic health records or healthcare software. Experience using Slack Experience supporting patients or customers through web\-based tools, portals, chat, email, SMS, or phone systems. Telemedicine or virtual care experience. Startup, high\-growth company, or fast\-paced operations experience. Healthcare experience is a plus, but not required. What We’re Looking For We are looking for someone who is dependable, curious, and comfortable working in a modern healthcare environment. This role is a good fit for someone who enjoys helping people, learning new systems, solving problems, and being part of a team that is building something new. The right person does not need to have years of healthcare experience. They do need to be sharp, reliable, adaptable, and willing to learn. Growth Opportunity This role has significant growth potential. As The Sleep MD expands its patient support model and national coverage, strong performers may have opportunities to grow into senior patient support, operations, care coordination, team lead, or workflow management roles. This is a unique opportunity for someone in El Paso who wants to be part of a modern healthcare practice that is using technology, telemedicine, and operational innovation to support patients across the country. Compensation $15\.00 per hour Overtime may be available and will be paid in accordance with applicable law and company policy. Work Environment This is an on\-site role in a fast\-paced healthcare office. The role requires regular computer use, phone\-based patient communication, task tracking, and collaboration with internal team members. Equal Opportunity Statement The Sleep MD is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other protected status under applicable law. Pay: From $15\.00 per hour Benefits: Opportunities for advancement Paid training Experience: Customer support: 1 year (Preferred) Language: fluent English \& Spanish (Required) Shift availability: Night Shift (Preferred) * Day Shift (Preferred) Work Location: In person