Primary City/State:
Mesa, ArizonaDepartment Name:
Tele IntensivistsWork Shift:
NightJob Category:
Administrative Services
Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. Apply now.
As a Telehealth Unit Coordinator, you'll serve as the vital liaison between bedside staff and our TeleICU intensivists and RNs in Banner Health's innovative 24/7 remote critical care operation. You will be responsible for managing patient admissions in our eCare Manager application, triaging calls to appropriate providers, and coordinating emergency responses including code blues and e\-alerts—all without direct patient care. Preferred candidates must have at least one year of Health Unit Coordinator or Unit Coordinator experience in an acute hospital setting.
Schedule: This is a part\-time position (24 hours per week) on 6p\-6a night shift with a flexible hybrid arrangement—approximately one day onsite and two nights remote. Weekend and holiday coverage is required as part of the rotation, where schedules are provided 4\-6 weeks in advance. Orientation is fully onsite which is about 3\-4 weeks. Opportunity for conversion to full\-time or 36 hrs/week may be available.
At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings \- from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi\-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.
POSITION SUMMARY
This position is responsible for a variety of administrative support functions and customer service for multiple assigned facility/unit areas which promote and support an organized, efficient delivery of patient care workflow for Telehealth providers, Telehealth RNs, and the bedside facilities/units. The position facilitates communication between Telehealth physicians, Telehealth nurses and bedside physicians and nurses and triages calls received from all Banner system\-wide Telehealth partnered facilities. This position acts as a liaison with all other Banner internal departments and external contacts including non\-Banner healthcare systems. This position requires Telehealth specific patient care computer application skills and Telehealth data specific Admit, Discharge and Transfer (ADT) knowledge as this position is responsible for admitting patients in Telehealth remote monitoring specific system, and on\-going patient ADT data collection for Banner\-wide in\-state and out\-of\-state Telehealth monitored facilities. The position provides a variety of unit support functions which contribute to the overall efficient operations of the Telehealth department.
CORE FUNCTIONS
1\. Prioritizes high volume of incoming calls from multiple Banner facility units and triages the calls to the appropriate level of Telehealth patient care providers using Instant Messaging System following Telehealth\-specific clinical phone call triage algorithms/guidelines. Performs clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.
2\. Maintains competency of navigating through multiple monitoring systems and applications used in Telehealth for remote patient management for Banner system\-wide facilities.
3\. Enters accurate patient admit, transfer, and discharge information in Telehealth\-specific system application for APACHE data collection which is used for bench marking performance measure for system\-wide Banner Intensive Care Units. Notifies the appropriate RN staff of any admissions from multiple facility units and ensures that all abnormal EKG strips are scanned into patient’s EMR for multiple facility units when necessary and per delegation.
4\. Maintains adequate levels of office or dietary supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery per delegation.
5\. Participates in Shared Leadership and may join Shared Leadership Council or other committees. Accommodates visitors and Telehealth operation related vendors and demonstrates technology and role of Telehealth HUC as needed or assigned.
6\. Monitors System\-wide Centralized Best Practice and communicates with Telehealth Intensivists and Banner facility units. Participates in various pilot or trial projects for Banner system\-wide or specific facilities.
7\. Uses skilled communication and promotes collegiality between internal and external staff, providers, and leaders in order to achieve optimal clinical and operational outcomes.
8\. Maintains professional and technical knowledge by attending workshops/training sessions and completing all mandatory education as and if required.
9\. This position works under local supervision and has responsibility for multiple assigned units and facilities. Incumbents work in a fast\-paced, sometimes stressful environment with a strong focus on customer service and positive change adaptation. Interacts with other facility staff at all levels including physicians and nursing staff throughout Banner facilities.
MINIMUM QUALIFICATIONS
This position requires knowledge normally attained with completion of a High School Diploma or equivalent.
Requires skills and abilities typically attained with one year of medical clerical experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations, communication skills and positive openness to changes. Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.
PREFERRED QUALIFICATIONS
Successful completion of an approved unit secretary program.
Additional related education and/or experience preferred.
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