Revenue Cycle Management (RCM) Client Champion

Eligibility: This is a remote position. At this time, we are only able to consider candidates who reside in states where we are currently registered as an employer, including Idaho, Oregon, Washington, Missouri.

Are you the person who notices what others miss, fixes things so they stay fixed, and genuinely takes pride in doing the work right?

Since 1977, MedMan (Medical Management, Inc.) has been making a difference by connecting the business and the practice by delivering integrative management, finance, accounting, and revenue cycle services designed for independent medical practices. Our core values — Intellectual Curiosity, Grit, Accountability, Confident Humility, Positivity, and Sharing are how we operate. If you're someone who owns outcomes, builds trust through follow\-through, and wants to do meaningful work with a team that supports one another, we'd love to meet you.

ROLE SUMMARY

The Client Champion is the expert at the center of MedMan's Revenue Cycle Management (RCM) model. They are the primary relationship owner for one or more practice clients, the connective thread between the client, the RCM Specialist and the offshore team, and the accountable party for the quality and completeness of RCM work delivered. This role demands deep RCM expertise, strong relational skills, disciplined systems thinking, and the ability to both resolve issues and build lasting process lanes that prevent recurrence.

Core Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned client(s)
• Lead monthly client meetings — review the mmRCM dashboard, discuss issues, coordinate across front/admin/clinical teams, and send follow\-up documentation with to\-dos and expectations
• Proactively communicate issues, trends, and opportunities to the client before they escalate
• Understand the client's payer mix, provider schedules, billing workflows, and organizational dynamics

Operational Accountability

• Ensure all RCM work is getting done and getting done well — including charge entry, payment posting, AR follow\-up, denial management, statements, collections, refunds and adjustments
• Conduct weekly dashboard review and coordinate with the offshore team lead
• Own month\-end close accountability — working through and documenting system to ensure all the work was done, and done well
• Use SOPs to coach and train offshore team
• Update SOPs as needed

Issue Resolution \& Team Coordination

• Pull in the RCM Specialist when workload increases and additional capacity is needed
• Create and maintain client support documentation — through the month\-end workbook and other tools, document policies, guidelines, communication channels
• Remove barriers that prevent the offshore team, RCM Specialist or the client from performing their role
• Act as the communication bridge between the client's front/admin/clinical teams and the RCM Specialists and offshore team
• Participate in Client Champion team meetings and contribute to shared learning

What Success Looks Like

• Clients feel informed, heard, and confident in their RCM team
• The offshore team has what it needs and barriers are cleared quickly
• Recurring issues get fixed structurally, not just repeatedly patched
• Month\-end close happens consistently, accurately, and on time
• The RCM Specialist is leveraged effectively — not underused or overloaded
• The Champion is proactive — not just reactive

A Note on Our Hiring Process

To help us better understand your work style and potential fit within our team, we invite you to complete an Aptive Index survey as part of the application process. There are no right or wrong answers — it simply helps us get to know how you work best so we can set you up for success from day one. Click HERE to take Aptive Index