Center of Excellence Coordinator

Location: Austin, Texas (Hybrid)

Schedule: 3 days onsite in office / 2 days remote (work\-from\-home)

### Position Summary

The Center of Excellence Coordinator plays a critical role in supporting the patient development and impairment rating process by ensuring accurate medical record management, timely case coordination, and effective communication across all stakeholders. This position serves as a central point of coordination between Authorized Representatives (ARs), Impairment Rating (IR) Physicians, patients, and internal teams to ensure a seamless, compliant, and patient\-focused experience.

The ideal candidate is highly organized, detail\-oriented, and skilled at managing multiple priorities in a fast\-paced healthcare environment while maintaining exceptional service standards and advocacy for patient benefits.

### Key Responsibilities

• Coordinate and manage the collection, review, and organization of medical records to support impairment rating and patient development processes.
• Facilitate timely scheduling, tracking, and completion of impairment ratings and related documentation.
• Serve as a liaison between Authorized Representatives (ARs), IR Physicians, patients, and internal stakeholders to ensure clear and proactive communication.
• Monitor case progress and follow up on outstanding documentation, records, and physician reports to maintain workflow efficiency.
• Ensure accuracy, completeness, and compliance of case files and supporting documentation.
• Collaborate cross\-functionally with clinical and administrative teams to optimize service delivery and patient outcomes.
• Provide high\-level customer service and support to patients and stakeholders throughout the coordination process.
• Identify and escalate delays, discrepancies, or process issues as needed to support timely resolution.
• Maintain confidentiality and compliance with HIPAA and organizational policies.

### Qualifications

• 2\+ years of experience in healthcare coordination, case management support, medical administration, or a related field preferred.
• Knowledge of medical terminology, medical records management, and healthcare documentation processes.
• Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems preferred.
• Ability to work collaboratively in a hybrid team environment while maintaining a high level of professionalism and attention to detail.

### Preferred Skills

• Experience working with impairment ratings, workers’ compensation, or legal/medical coordination processes.
• Strong problem\-solving and stakeholder management abilities.
• Patient\-centered mindset with a commitment to service excellence.

\#INDPLIC

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.