Practice Manager - Behavioral Health

• Saint Louis, Missouri
• Clinical Services and Support
• Days
• Full\-Time
• 108304
• STL1\-E34
• $63,024\.00 – $102,627\.20 / year (Salary or hourly rate is based on job qualifications and relevant work experience)

Job Description

• -------------------

Additional Information About the Role

BJC is seeking an experienced Practice Manager to support our Behavioral Health Psychiatry Team across multiple clinical locations. This is a unique, highly visible role responsible for rounding between five outpatient clinics, providing leadership support to staff, and ensuring operational excellence across all sites.

Working closely with Medical and Operational leadership, the Practice Manager will lead a team of psychiatric providers including psychiatrists, psychiatric nurse practitioners, and residents, serving as a trusted leader who is comfortable engaging directly with providers, nurses, and support staff.

This role drives performance improvement by monitoring key performance indicators (KPIs) and taking timely, data\-driven action to improve outcomes. Successful candidates will demonstrate the ability to collaborate effectively across departments, including nursing, pharmacy, patient access, therapy, and community support services. Flexibility to travel between clinic locations as needed is essential.

Experience with Epic and healthcare payment systems is strongly preferred.

Key Elements of the Role

• Provide operational leadership across
five behavioral health clinics
• Monitor, analyze, and act on multiple KPIs to drive practice performance
• Partner closely with clinical, operational, and administrative teams
• Ensure consistent workflows, timely access to care, and high\-quality care delivery

This role is ideal for a collaborative, metrics\-driven leader who thrives in a complex healthcare environment and is passionate about supporting behavioral health services.

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Preferred Qualifications

Role Purpose

Operates at the HSO level, and is responsible for the management of multiple practice locations with over 35 providers. Responsible for the day to day operational and clinical flow management of all Behavioral Health locations.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management \& performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Interacts and collaborates regularly with providers to provide direction and oversight of effective schedules, efficient clinic work flow and client flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Medical Director.
• Coordinates daily rounding for facilitation of client flow as well as client and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develops a staffing plan that meets both customer expectations and financial constraints. Creates an environment where employee engagement and feedback facilitates positive change.
• Respond to client complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2\-5 years

Supervisor Experience

• 2\-5 years

Preferred Requirements

Experience

• 5\-10 years

Supervisor Experience

• 5\-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well\-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance\ paid for by BJC

• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance
• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Job Description

• -------------------

Additional Information About the Role

BJC is seeking an experienced Practice Manager to support our Behavioral Health Psychiatry Team across multiple clinical locations. This is a unique, highly visible role responsible for rounding between five outpatient clinics, providing leadership support to staff, and ensuring operational excellence across all sites.

Working closely with Medical and Operational leadership, the Practice Manager will lead a team of psychiatric providers including psychiatrists, psychiatric nurse practitioners, and residents, serving as a trusted leader who is comfortable engaging directly with providers, nurses, and support staff.

This role drives performance improvement by monitoring key performance indicators (KPIs) and taking timely, data\-driven action to improve outcomes. Successful candidates will demonstrate the ability to collaborate effectively across departments, including nursing, pharmacy, patient access, therapy, and community support services. Flexibility to travel between clinic locations as needed is essential.

Experience with Epic and healthcare payment systems is strongly preferred.

Key Elements of the Role

• Provide operational leadership across
five behavioral health clinics
• Monitor, analyze, and act on multiple KPIs to drive practice performance
• Partner closely with clinical, operational, and administrative teams
• Ensure consistent workflows, timely access to care, and high\-quality care delivery

This role is ideal for a collaborative, metrics\-driven leader who thrives in a complex healthcare environment and is passionate about supporting behavioral health services.

Overview

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.

Preferred Qualifications

Role Purpose

Operates at the HSO level, and is responsible for the management of multiple practice locations with over 35 providers. Responsible for the day to day operational and clinical flow management of all Behavioral Health locations.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management \& performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Interacts and collaborates regularly with providers to provide direction and oversight of effective schedules, efficient clinic work flow and client flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Medical Director.
• Coordinates daily rounding for facilitation of client flow as well as client and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develops a staffing plan that meets both customer expectations and financial constraints. Creates an environment where employee engagement and feedback facilitates positive change.
• Respond to client complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2\-5 years

Supervisor Experience

• 2\-5 years

Preferred Requirements

Experience

• 5\-10 years

Supervisor Experience

• 5\-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well\-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance\ paid for by BJC

• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

How does the work you do contribute to the overall BJC mission?

Transcript

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The work that I do as an ER, nurse contributes to the overall mission statement for BJC by providing patient advocacy, every patient that walks into BJC facility, we are there to advocate for the patient from the time they enter to the time that they are discharged. Second clinical excellence. Our goal is to provide excellent care for every patient that walks into a BJC facility. Third employee satisfaction. We, that is our goal to make sure that our employees are satisfied as well as our patients. So those three elements, clinical excellence, patient advocacy and employee satisfaction helps to contribute to the overall mission of BJC.

The work that I do as an ER, nurse contributes to the overall mission …

Natalie

Assistant Nurse Manager