Administrative Assistant, Technical Operations

The Administrative Assistant, Technical Operations provides administrative and data support to the Technical Operations and Asset Management team, which oversees equipment, supplies, deliveries, and patient setups.

This role is primarily administrative in nature, with a strong focus on maintaining accurate patient and operational data, reconciling service activity, and ensuring that all documentation is complete and aligned across systems. The position plays a key role in supporting workflow accuracy from service delivery through billing.

Key Responsibilities

Operational Reconciliation \& Validation

• Perform Patient Appointment Reconciliations (PA Recs) to ensure accuracy and completion of scheduled services
• Complete Technician Work Order Reconciliations (TWO) to validate that all technician jobs are properly documented and closed
• Regularly review Technician and Respiratory Therapist job records to confirm:

+ Services were completed as scheduled

+ Required documentation is accurate and complete

+ All billable items are captured correctly

• Ensure validated information flows accurately into billing systems for timely invoice generation

Data Management \& Salesforce Administration

• Maintain and update records in Salesforce to ensure data accuracy and integrity
• Audit system data regularly to identify discrepancies and resolve issues
• Enter and update operational, service, and customer data as needed
• Support reporting needs by ensuring clean, reliable data inputs
• Train and support employees on proper data entry procedures within documentation systems to ensure accuracy, consistency, and compliance

Qualifications

• 2\+ years of administrative or operations support experience (healthcare or technical environment preferred)
• Strong attention to detail and ability to audit and validate data accurately
• Experience working with CRM systems (Salesforce preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple tasks and meet deadlines in a fast\-paced environment
• Strong organizational and problem\-solving skills

Key Competencies

• Highly organized and process\-driven
• Ability to work independently and as part of a team
• Strong communication and follow\-up skills
• Commitment to accuracy and operational excellence