Support Technician
BIG is a fast\-paced, growing company seeking an organized, tech\-savvy individual with strong communication and interpersonal skills. Team members work remotely while collaborating closely to support a suite of internally developed software used by clients across the country and internationally.
The Support Technician will be responsible for establishing and maintaining data transmission connections for daily client reporting, providing remote technical support, and resolving software and connectivity issues across a variety of client environments. The ideal candidate will be self\-motivated, team\-oriented, and skilled at building and maintaining trusted relationships.
*Responsibilities Will Include:*
- Assist new and existing clients using remote desktop software to transfer, install, configure, and test proprietary software on various server and PC operating systems
- Review, determine, and resolve daily incoming data files that fail to load, and resolve or escalate issues as needed
- Identify and solve proprietary software issues when data and/or images are not transmitting as expected
- Recognize and escalate recurring proprietary software and/or OS environmental issues (e.g., firewall, admin rights, permissions, antivirus blocking, etc.)
- Assist with creation of SMTP credentials, record, and provide credentials when applicable
- Ascertain and document proprietary software issues that require urgent attention
- Maintain issue and resolution documentation for knowledge base technical notes
- Document internal SOPs for proprietary software across multiple POS systems when reviewing failed data file loads
- Arrange, organize and maintain installation schedules
- Advanced knowledge of Microsoft desktop PC and server operating systems
- Knowledge of FTP/SFTP and firewall concepts
- Technical aptitude with strong problem solving, troubleshooting, and critical thinking skills
- Ability to perform remote connections efficiently and in a timely manner
- Work within a ticketing system to track and escalate issues
- Recognize when to escalate to next level support
- Able to work with internal teams to provide clear and precise answers
- Ability to multitask in a fast\-paced environment
- Strong attention to detail
- Excellent written, communication and verbal skills
- Ability to build rapport with clients and internal teams
- Positive and professional demeanor
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
*Skills and Qualifications:*
Please send resume with cover letter
Job Type: Full\-time
Pay: From $45,000\.00 per year
Benefits:
Work Location: Remote