Patient Flow Coordinator (PFC)

Mission Statement

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

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Within the Capacity Management division of the Michigan Medicine Capacity Operations and Real\-time Engagement Center (M2C2\), the Patient Placement Coordinators coordinate and optimize patient flow across Adult Hospitals, Mott Hospital, and the Emergency Department(s) to promote quality, service excellence, patient\- and family\-centered care, and maximize throughput. Own end\-to\-end patient flow processes as well as clinical and operational issues surrounding patient placement and progression in partnership with medical and nursing staff. Patient Flow Coordinators function as the liaison and work in collaboration with a multi\-disciplinary team and variety of internal and external resources to meet patient flow objectives and resolve issues.

Responsibilities\*

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Duties include but are not limited to:

• Serve as the primary, centralized owner of patient flow activities
• Maintain current knowledge of specific unit patient placement criteria
• Collaborate with nursing and medical staff to assess levels of care required for current patients in ICU/moderate care/telemetry. Identify options and facilitate transfers to a higher level of care when needed
• Facilitate intra\-unit transfers to optimize medically necessary private, cohort rooms and patient satisfaction
• Assess patient volumes and workload intensity in all areas for coordination and appropriate patient placement
• Activate and lead the hospital's high occupancy plan based on guidelines established and work with cross\-functional team to initiate/activate/manage/close identified overflow patient care areas
• Provide excellent customer service to internal and external customers
• Provide effective communication with team members and other departments to ensure seamless processes
• Active problem\-solving of issues related to patient flow
• Communicate status of house to key stakeholders (units, ED, PACU, leadership, etc.)
• Manage multiple competing tasks and deadlines with energy and efficiency

Leadership

• Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units, and procedural areas to improve patient placement
• Lead, facilitate and coordinate assigned appropriate huddles with multi\-disciplinary teams and provide solutions to patient flow issues
• Support and collaborate with inpatient ICU fellows to assist with patient placement, with care and ancillary support teams to resolve bottlenecks
• Participate in the orientation and training of on\-boarding Capacity Management staff
• Participate in activities to promote own continued learning and professional growth

Continuous Quality Improvement

• Participate in the development, implementation and ongoing evaluation of policies, processes and procedures related to Capacity Management functions as well as outside departments to assist in process improvement to ensure the meeting or improvement of organizational goals related to Capacity Management
• Assess and evaluate new or revised systems which support Capacity Management goals and objectives.
• Recommend and facilitate improvements in the patient placement processes based on data analysis
• Document notable events for follow\-up and make recommendations for continuous improvement
• Maintain required documentation to support continuous improvement and performance metrics

Required Qualifications\*

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• Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experience
• Minimum of 2 years of clinical experience, or direct capacity management experience (systems that support patient flow, transfer, clinical expediting and admission processes)
• Ability to prioritize, meet deadlines and produce detailed and accurate work
• Excellent clinical knowledge and assessment skills to evaluate and prioritize patient placement
• Ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement
• Demonstrated positive work ethic and strong sense of teamwork/problem solving with co\-workers

Desired Qualifications\*

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• Experience facilitating patient placement, transfer or clinical expediting
• Experience with systems that support patient flow, admission, transfer, care progression and discharge processes
• Understanding of Michigan Medicine policies and procedures

Why Join Michigan Medicine?

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Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U\-M Medical School in 1850\. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world\-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

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Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

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The University of Michigan Health System conducts background screening and pre\-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third\-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

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Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U\-M EEO Statement

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The University of Michigan is an equal employment opportunity employer.

### Job Opening ID

277222

### Working Title

Patient Flow Coordinator (PFC)

### Job Title

Patient Placement Coordinator

### Work Location

Michigan Medicine \- Ann Arbor

Ann Arbor, MI

### Modes of Work

Hybrid

### Full/Part Time

Full\-Time

### Regular/Temporary

Regular

### FLSA Status

Exempt

### Organizational Group

Um Hospital

### Department

MM \- M2C2

### Posting Begin/End Date

5/07/2026 \- 5/21/2026

### Career Interest

Healthcare Admin \& Support