Patient Services Associate

Mission Statement

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

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We, the staff and faculty of the Cardiovascular Medicine at Dominos Farm team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect, and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each CVM employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families and each respective team member. The CVM employee is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.

Excellent service is an expected and integral part of the CVM culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in about 50 words or less:

• Describe your background and qualifications and why you believe you would be a good fit for this position at CVM.
• Outline your service excellence skills and experiences which would be applicable to this position.
• In your most recent position, how was service excellence emphasized?

Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.

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Responsibilities\*

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Provide excellent customer service and support to Cardiovascular Medicine at Dominos Farms patients, families, providers, and team members.

Duties include: Receive/assist patients and families, process check in/out paperwork, collect co\-pays, answer telephone calls, schedule appointments, prepare charge tickets, provide billing information and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed.

Directly responsible to the Administrative Associate Manager. Functional reporting to the Patient Services Senior.

Required Qualifications\*

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• Graduation from high school or an equivalent combination of education and experience

Desired Qualifications\*

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• 1 year of customer service experience
• Experience working within a large, complex, outpatient healthcare setting.
• Knowledge of check\-in, check\-out practices, and outpatient scheduling.
• Familiarity with Michigan Medicine electronic medical records systems.
• Previous experience working with clinical staff (nurses, mid\-level providers, and physicians).
• Working knowledge of cardiology/vascular/surgical terms, testing and procedures.
• Knowledge of basic medical terminology.
• Demonstrated customer service excellence.
• Welcoming and approachable demeanor with a consistently positive and professional attitude.
• Ability to work well independently as well as collaboratively within a team setting.
• Strong organizational, problem\-solving, and prioritization skills.
• Ability to multi\-task and work in a high\-volume area.
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability.
• Requires flexibility in all aspects of work assignments

Why Join Michigan Medicine?

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Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U\-M Medical School in 1850\. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world\-class institution. Work at Michigan Medicine and become a victor for the greater good.

Why work for Cardiovascular Medicine at Domino's Farms?

Serve on Cardiovascular Medicine Dominos Farms team to provide support for all frontline clerical services in a large multispecialty clinic and ancillary testing services center. Partner with physicians, clinic personnel, and patients to ensure streamline check\-in/check\-out operations on a daily basis.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous Paid Time Off (PTO) and Paid Holidays.
• Management that provides quality training and direction.

Modes of Work

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Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

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Monday \- Friday, with various start times from 7:00\- 5:30pm.

Union Affiliation

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This position is covered under the collective bargaining agreement between the U\-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

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Michigan Medicine conducts background screening and pre\-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre\-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U\-M campuses.

Application Deadline

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Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U\-M EEO Statement

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The University of Michigan is an equal employment opportunity employer.

### Job Opening ID

277247

### Working Title

Patient Services Associate

### Job Title

Patient Services Associate

### Work Location

Michigan Medicine \- Ann Arbor

Ann Arbor, MI

### Modes of Work

Onsite

### Full/Part Time

Full\-Time

### Regular/Temporary

Regular

### FLSA Status

Nonexempt

### Organizational Group

Um Hospital

### Department

MM Cardiovascular Medicine at

### Posting Begin/End Date

5/07/2026 \- 5/14/2026

### Salary

$43,056\.00 \- $62,462\.40

### Career Interest

Healthcare Admin \& Support

Service Employees Intl Union (SEIU)