Client Services Coordinator

Client Services Coordinator

Navacare is seeking an experienced Client Services Coordinator to support our team and help ensure a smooth, organized experience for the families we serve.

This is a key administrative role focused on coordination, communication, and operational support in a fast\-paced, mission\-driven environment.

Prior experience working from home in a professional setting is strongly preferred as this is a hybrid position, requiring a combination of in\-office and remote work.

Summary of Responsibilities

• Answer and route incoming calls with professionalism and warmth
• Conduct initial client intake, gathering accurate and detailed information
• Schedule tours and coordinate calendars for families and advisors
• Send referrals and communicate with partner communities
• Assist with outbound communication (follow\-ups, scheduling, confirmations, updates)
• Maintain accurate client records in CRM
• Track client progress and assist with internal reporting
• Support advisors with day\-to\-day administrative tasks
• Monitor and document community updates, including licensure and compliance history
• Anticipate team needs and take initiative without constant direction
• Maintain strong organization across multiple tasks and systems
• Communicate clearly and professionally with families and partners

Qualifications

This role is a great fit for someone who thrives in a structured, fast\-paced administrative environment. To be considered, candidates must meet the following:

• Minimum of 2\+ years of recent administrative or office experience REQUIRED
• Experience managing multiple tasks, calendars, and communication simultaneously
• Strong and confident phone presence when speaking with clients and professional partners
• Minimum typing speed of 35 words per minute
• Self\-starter who can work independently while also contributing to a team
• Experience working remotely or in a hybrid work environment preferred
• Highly organized and detail\-oriented
• Strong written and verbal communication skills
• Proficient with computers and able to learn new systems
• Self\-starter with the ability to work independently while contributing to a team
• Comfortable working in a fast\-paced environment with shifting priorities
• Professional maturity when communicating with families and partners

What We’re Looking For

\- Someone who thrives in a structured, administrative role and enjoys keeping things organized

\- A proactive, dependable team member who takes ownership of their responsibilities

\- A strong communicator who is comfortable on the phone and in writing

\- A positive, solutions\-oriented mindset

Culture Fit

\- A genuine commitment to Navacare’s core values of compassion and integrity

\- A desire to make a positive impact on the lives of seniors and their families

\- A team\-oriented mindset with a willingness to support others

Why Join Navacare

• Meaningful, mission\-driven work
• Supportive and collaborative team environment
• Opportunity for growth within the organization

Pay: $17\.50 \- $18\.50 per hour

Benefits:

• Paid time off
• Paid training
• Work from home

Application Question(s):

• Briefly describe your administrative experience, including the types of tasks you handled and systems you’ve used.
• How comfortable are you handling incoming and outbound phone communication with clients and professional partners?
• Do you have experience working remotely or in a hybrid work environment?
• How many years of administrative or office experience do you have?

Work Location: Hybrid remote in Largo, FL 33771