State Of NM Contact Center

Contractor Opportunity

Role Title: Remote Contact Center \- Call Center Agent

Location: Remote / Must live in New Mexico

Engagement Type: Contractor via Third‑Party Supplier

Contracting Entity: Accenture

Supplier of Record: Artech

Start Date: 6/29/2026

Duration: 12 months with potential for extension

About the Role

We are seeking qualified contractors to fulfil the role of a Contact Call Center Agent, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels.

The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment.

This opportunity is open to individuals located in New Mexico.

Only New Mexico residents will be considered for this position.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8\-hour shift between 7:00 AM to 7:00 PM Mountain Standard Time

Training Hours are 8 a.m. to 5 p.m. Mountain Standard Time Zone \- Monday\-Friday

Contractors will be engaged and paid by a third\-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes. Key Responsibilities

Core Duties

• Answer incoming and conduct outbound communications via phone, chat, and email
• Follow established call flows and scripts to ensure consistency and quality
• Relay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.
• Answer incoming phone calls, conduct outreach phone calls, chats, and/or emails regarding Medicaid
• Follow call flows with scripts
• Research and review customer inquiries using multiple systems, relaying outcomes to customer
• Clearly document call information and encounters in call logs
• Review monthly benefit allotments
• Assist with re\-certifying to retain benefits
• Switching insurance coverage
• Issuing Medicaid cards
• Assist individuals with applying for medical and income benefits
• Provide status of application, benefits and eligibility

Deliverables or Project Scope

• Timely and accurate resolution of citizen inquiries
• Clear and complete documentation of customer interactions and outcomes
• Consistent adherence to operational, quality, and compliance standards
• Proactive identification of trends and risks impacting service delivery

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• Internet‑based call handling and chat platforms
• Internal research tools, knowledge bases, and call logging systems

Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years' experience in Customer Service experience
• Minimum 2 years Call Center Experience
• Proficiency with computers, including internet navigation, email, and data entry

Preferred Qualifications

• Strong listening, verbal, and written communication skills
• Reliable internet connection capable of supporting internet‑based calls
• Quiet, private remote work location

How to Apply

Please register and submit your resume at Avature Contractor Exchange. . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps.

Compliance Notes

This is a contractor role administered through a third\-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

* In response to a formal complaint or charge,

* In furtherance of an investigation, proceeding, hearing, or action, or

* Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Artech expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 5/20/2026\.

Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance.

Role Location

Hourly/Salary Range

California

$22\.40 to $29\.00

Colorado

$22\.40 to $27\.60

Cleveland

$20\.50 to $20\.50

District of Columbia

$21\.60 to $24\.60

Illinois

$21\.20 to $23\.20

Maryland

$22\.00 to $23\.70

Massachusetts

$24\.60 to $26\.00

Minnesota

$22\.30 to $22\.30

New Jersey

$26\.90 – $26\.90

New York

$25\.10 – $31\.50

Washington

$25\.20 – $25\.20

Drug\-Free Workplace

Accenture maintains a drug\-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third\-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodation through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.