Medicaid Waiver Assistant Service Coordinator (TBI/NHTD) – New York City

Community\-Based Assistant Service Coordinator – Medicaid Waiver (TBI/NHTD) – New York City (5 Boroughs)

Job Title: Community\-Based Assistant Service Coordinator – New York City

Location: Bronx, Brooklyn, Manhattan, Queens, and Staten Island

Join Our Team at A1 Service Coordination

A1 Service Coordination is a conflict\-free agency supporting individuals in the Traumatic Brain Injury (TBI) and Nursing Home Transition \& Diversion (NHTD) Medicaid Waiver programs. We serve participants across New York City and the Lower Hudson Valley.

We’re hiring a full\-time Assistant Service Coordinator (ASC) based in New York City to support our Service Coordination team in delivering high\-quality, person\-centered services.

This is an excellent opportunity for individuals currently in college or early in their careers who are looking to gain hands\-on experience working with individuals with disabilities, TBI, and older adults.

Important Travel Requirement

This role requires regular in\-person home visits across all five boroughs: Bronx, Brooklyn, Manhattan, Queens, and Staten Island.

Candidates must be willing and able to travel to all boroughs as needed.

This is a hybrid position combining remote work with field visits. Candidates should be comfortable traveling throughout NYC using public transportation or other reliable means.

Who We’re Looking For

Individuals who are passionate about working with people and supporting individuals with disabilities, TBI, and older adults. This role is ideal for someone looking to build a career in service coordination and community\-based services.

Spanish, Russian, or other language skills are strongly preferred.

Why Work With Us

• Hybrid remote role with flexible scheduling
• Paid training and professional development
• PTO and paid holidays
• Transportation reimbursement
• Health stipend and 401(k)
• Laptop and technology provided
• Supportive, team\-based environment
• Clear path for growth into a Service Coordinator role

Position Overview

• Support Service Coordinators in managing caseloads across the TBI and NHTD Waiver programs
• Assist with scheduling, participant outreach, and follow\-up
• Participate in in\-person home visits and virtual contacts alongside Service Coordinators
• Help gather information and documentation for service plans
• Assist with maintaining accurate and timely documentation
• Communicate with participants, families, and providers as directed
• Support coordination of services and follow\-up on outstanding needs
• Learn waiver program requirements, compliance standards, and documentation practices

Important Role Clarification

The Assistant Service Coordinator role is a support position. While ASCs are actively involved in participant support and coordination, the assigned Service Coordinator remains responsible for overall case management, service plans, and compliance.

Qualifications

• High School Diploma required
• Associate’s Degree preferred (or currently pursuing a degree)
• Experience working with individuals with disabilities, TBI, older adults, or in human services preferred
• Strong organizational, communication, and interpersonal skills
• Willingness to learn and grow within the role
• Based in New York City with reliable transportation
• Comfortable traveling across all five boroughs and entering homes
• Spanish, Russian, or other language skills strongly encouraged

Technical Skills

• Microsoft 365: Word, Excel (basic), Outlook, Teams
• SharePoint: basic navigation and document upload
• Adobe Acrobat: fillable forms and PDFs
• Zoom/Teams: meetings and communication
• Basic computer and data entry skills
• Willingness to learn internal systems and platforms

Compensation

Starting salary from $45,000–$50,000/year, depending on experience, education, and qualifications

Job Type

Full\-time

Benefits

• 401(k)
• Paid time off
• Flexible schedule
• Health stipend
• Transportation reimbursement
• Professional development support

Make a meaningful difference. Apply today and grow your career with A1 Service Coordination.

Learn more at: https://a1servicecoordination.com/

Job Type: Full\-time

Pay: From $40,000\.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Application Question(s):

• Are you willing to travel across all seven counties in the Lower Hudson Valley (Westchester, Rockland, Putnam, Dutchess, Ulster, Sullivan, and Orange) with a focus on the upper counties (Dutchess, Ulster, Sullivan, and Orange), up to a maximum of one hour from your home base?

Work Location: Hybrid remote in Yonkers, NY 10710