Location: Home office, USA \- Open to candidates nationwide
Travel: \<25%
Reports to: VP of Sales
*Note: A specific location was required for job board posting purposes, but this role is fully remote and open to applicants from anywhere in the United States.*
About WISI / The Role
At WISI, we’ve spent nearly a century delivering innovative, reliable technology solutions. Our carrier‑grade video delivery products provide a world‑class user experience to video operators worldwide.
We are proud to have been certified as a Great Place To Work® for the 7th consecutive year, and to be named one of the 2025 Best Workplaces in Canada and British Columbia, recognition that reflects our commitment to a supportive, inclusive, and high‑performing culture.
Join WISI’s collaborative and customer‑focused Sales organization as a Senior Account Manager, responsible for driving revenue growth and expanding market share within tier‑2 and tier‑3 telco and cable operators across the U.S. and Canada.
This role is designed for an experienced sales professional with deep industry knowledge who can operate independently while partnering closely with cross‑functional teams at WISI. The Senior Account Manager is trusted to lead complex sales cycles, build long‑term customer relationships, and represent WISI’s carrier‑grade solutions with credibility and confidence in a highly competitive market.
Purpose of the Role
The Senior Account Manager is responsible for developing and growing customer relationships by identifying opportunities, aligning WISI solutions to customer needs, and delivering sustained revenue growth.
This role is accountable for managing complex sales engagements end‑to‑end—from prospecting and discovery through negotiation and close—while maintaining accurate forecasting and pipeline visibility. Through trusted advisor relationships and strong execution discipline, the Account Manager contributes directly to near‑term commercial success and long‑term market expansion for WISI.
Key Accountabilities:
- Deliver against annual and quarterly sales targets.
- Build and maintain strong relationships across all levels of customer organizations, acting as a trusted advisor.
- Lead complex sales cycles by identifying key stakeholders, leveraging internal advocates, and overcoming objections.
- Collaborate cross\-functionally within WISI to align resources and ensure customer satisfaction.
- Maintain accurate sales forecasts and activity tracking in HubSpot CRM; contribute to monthly forecast updates and pipeline reviews.
- Identify customer needs and recommend tailored solutions that improve reliability, reduce costs, and meet budget requirements.
- Provide feedback to product management on market needs and product enhancements.
- Fully remote work environment
What we're looking for:
* 5\+ years of sales experience in the video processing industry, with a proven track record of winning new business at tier\-2 and tier\-3 telcos and cablecos.
* Deep understanding of IP video and cable TV technologies and market dynamics.
* Exceptional communication and presentation skills that influence and inspire.
* Highly organized, detail\-oriented, and self\-motivated, with a bias for action.
* A true hunter mindset—passionate about prospecting and expanding account reach.
* Strong negotiation skills and the ability to manage complex stakeholder relationships.
* Technical aptitude and a willingness to continuously learn and master WISI’s product portfolio.
Key Competencies:
* Communication: Strong verbal and written skills; clear, persuasive, and adaptable across diverse audiences.
* Relationship Building: Acts as a trusted advisor with deep customer engagement and long\-term relationship development.
* Analytical Thinking: Applies data\-driven insights to decision\-making and complex problem\-solving.
* Planning \& Organization: Excels in strategic territory planning, prioritization, and time management.
* Prospecting \& Sales Execution: Skilled in identifying, qualifying, and converting opportunities into revenue.
* Negotiation: Confident, strategic, and persuasive; consistently effective in closing high\-value deals.
* Product Knowledge: Technically fluent, commercially aware, and curious about evolving industry trends.
Why You’ll Love Working Here
* Meaningful, Innovative Work: Join a small, high‑impact team delivering world‑class video solutions. You’ll work in an agile, hands‑on environment where your ideas shape the future of video delivery—and your own growth.
* Continuous Learning \& Growth: Learning is one of our core values. Access lunch \& learns, training programs, courses, coaching, and ongoing development opportunities.
* Benefits \& Total Rewards: We offer a competitive total rewards package designed to support your health, wellbeing, and financial future. Benefit eligibility and cost‑sharing details are outlined during the hiring process.
+ Comprehensive Medical, dental, and vision coverage (employee and employer contributions apply)
+ Employee Assistance Program (EAP)
+ 401k retirement savings plan
* You’re Celebrated: Enjoy your birthday off – This is YOUR day!
* Purpose Beyond the Job: Paid volunteer hours so you can support causes you care about.
* People You’ll Love Working With: Collaborate with talented, driven, and genuinely supportive teammates who enjoy what they do.
* Connection at Scale: Our annual All Hands brings together our global team for learning, collaboration, and memorable team‑building.
We are an equal opportunity employer and a proudly diverse company.
We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, language, disability status, veteran status, or any other characteristic protected by law. We welcome applicants from all backgrounds and provide reasonable accommodations as needed to ensure an inclusive hiring process.