Bilingual Membership Coordinator

About Girl Scouts of Northeast Texas:

Girl Scouts of Northeast Texas (GSNETX) offers amazing opportunities for talented, forward\-

thinking individuals who share our vision of helping girls and young women change the world for

the better.

Here's your opportunity to enhance your career while making a difference in girls’ lives and in

the world. At Girl Scouts of Northeast Texas, you can build a rewarding career in everything

from working hands\-on with girls, to accounting, human resources and project management, to

marketing, research—and more.

Job summary:

The Membership Coordinator – Hispanic Growth (Bilingual) is a community\-embedded,

relationship\-driven role focused on expanding Girl Scout membership across Latin and Hispanic

communities within a geographic region. Serving as a trusted connector and advocate, this

position recruits girls and adult volunteers, launches and sustains troops, and ensures families

and volunteers experience Girl Scouts as culturally relevant, accessible, and empowering.

Grounded in the GSUSA Community Engagement Model and GSNETX’s commitment to equity

and Unreasonable Hospitality, the Membership Coordinator builds deep relationships with

families, schools, faith\-based organizations, and community partners. This role collaborates

closely with cross\-functional teams to ensure recruitment, onboarding, placement, and volunteer

support are seamless—and that Latin and Hispanic girls see themselves reflected, welcomed,

and supported in Girl Scouts.

Core purpose of this role:

• Grow girl and adult membership within Latin and Hispanic communities through

culturally responsive engagement and recruitment.

• Serve as a trusted, bilingual point of contact for Spanish\-speaking families and

volunteers.

• Launch and sustain strong troops by recruiting, onboarding, and supporting troop

leaders.

Increase retention by ensuring volunteers feel confident, prepared, and valued.

• Strengthen GSNETX’s presence and credibility within Hispanic communities through

authentic partnerships.

1\. Community Engagement \& Cultural Connection (External Focus)

• Build authentic, long\-term relationships with Latin and Hispanic families, community

leaders, schools, businesses, and faith\-based organizations.

• Serve as a visible, trusted GSNETX representative at community events, school

meetings, parent nights, and cultural celebrations.

• Apply the GSUSA Community Engagement Model to understand cultural context, reduce

barriers, and create welcoming entry points into Girl Scouts.

• Provide insights to supervisor and cross\-functional partners on cultural considerations,

community needs, and engagement strategies.

• Ensure GSNETX messaging and presence align with the lived experiences and

expectations of Hispanic families.

2\. Recruitment, Membership Growth \& Troop Formation

• Meet or exceed goals for new girl members and adult volunteers within assigned

territory.

• Identify and cultivate recruitment opportunities specific to Latin and Hispanic

communities.

• Recruit, onboard, and support new troop leaders—ensuring they feel confident,

prepared, and supported from the start.

• Collaborate with Director, Mission Delivery, and membership partners to design and

execute troop formation plans aligned with community preferences.

• Support the launch of new troops and the growth of existing troops to meet community

demand.

• Convert prospective families into registered members through personalized outreach,

events, and follow\-up.

3\. Volunteer \& Family Support (Bilingual, High\-Touch)

• Serve as the primary bilingual point of contact for Spanish\-speaking volunteers and

families.

• Provide culturally relevant guidance, resources, and support to troop leaders and

caregivers.

• Advise on how training, onboarding, and communication tools can be adapted to better

serve native Spanish speakers.

• Support troop leaders with local connections, council resources, and best practices to

deliver high\-quality Girl Scout experiences.

• Collaborate with retention and volunteer support partners to strengthen first\-year leader

success and long\-term engagement.

4\. Cross\-Functional Collaboration

• Collaborate closely with:

oMembership Recruiters to align outreach, referrals, and conversion strategies. –

Placement to ensure accurate troop assignments and readiness.

oVolunteer Support to align onboarding, training, and ongoing support.

oProduct Programs to ensure cookie and fall product training and communications

are inclusive and accessible.

oGirl Experience to connect new troops and families to programs that deepen

engagement.

• Share community insights that inform council\-wide strategies for Hispanic growth.

5\. Customer Experience \& Unreasonable Hospitality

• Deliver warm, respectful, culturally responsive service in both English and Spanish.
• Create moments of delight for families and volunteers through personalized

communication and follow\-up.

• Advocate for Hispanic families and volunteers by identifying and reducing barriers within

systems and processes.

• Ensure every interaction reinforces trust, belonging, and confidence in the Girl Scout

experience.

6\. Administrative, Data \& Reporting Responsibilities

• Maintain accurate recruitment, placement, and support records in Salesforce.
• Monitor dashboards and reports to track progress toward membership and conversion

goals.

• Respond promptly to inquiries and document all interactions and outcomes.
• Support regional planning and reporting as needed.

SUCCESS INDICATORS

• Growth in girl and adult membership within Latin and Hispanic communities.
• Successful launch and sustainability of troops serving Hispanic families.
• Improved conversion rates from inquiry to enrollment.
• Strong first\-year troop leader retention and satisfaction.
• participation of Hispanic families in Girl Scout programs and product sales. •

Consistent, accurate data entry and timely follow\-up.

• Strong, trusted relationships with community partners and schools.

KNOWLEDGE, SKILLS \& ABILITIES (KSAs)

Knowledge:

• Girl Scout value proposition and GSNETX program ecosystem
• Understanding of cultural dynamics, values, and barriers within Hispanic communities.
• Data literacy—ability to interpret dashboards, trends, and area insights.
• Community Engagement Model. •

Skills:

• Exceptional relationship\-building and communication skills.
• Influencing and sales acumen with a service mindset.
• Facilitation and presentation skills (school talks, parent meetings, troop forming events).
• Strong organization, time management, and prioritization.
• Proficiency in Salesforce, Looker, Excel, Outlook, and virtual meeting software.
• communication skills (Spanish/English), written and verbal. •

Abilities:

• Navigate diverse community environments with cultural humility and confidence.
• Build trust quickly with families and volunteers.
• Balance outreach, recruitment, and high\-touch support across a larger geographic area.
• cross\-functionally and advocate effectively for community needs. • Work

evenings and weekends as needed.

BEHAVIORS \& MINDSETS FOR SUCCESS

• Equity\-centered and culturally responsive mindset.
• Data\-informed decision making.
• approach to service. • Proactive, ownership\-oriented work style.
• Growth mindset and openness to continuous learning.
• Consistency, reliability, and follow\-through.
• Collaborative spirit and strong communication.

Bilingual (Spanish) required. Spanish Proficiency: Fluent/Native Speaker. May be

required to pass a written and oral skills test.

• Experience in community engagement, youth development, or membership recruitment
• Demonstrated ability to build trust in diverse communities Knowledge of Latin and

Hispanic cultures, traditions, and community structures

• \# years of experience in…. 1 to 3 years of experience in one or more of the following:
• Community engagement outreach, or partnership development
• Membership growth, recruitment, sales, or customer acquisition
• Education, youth\-serving nonprofits, family\-facing services, or volunteer\-based

organizations

• Relationship building, coaching, and trust\-building
• CRM role, requiring documentation, follow\-up, and accuracy
• A bachelor’s degree is preferred but not required; an equivalent 2 to 4 years of relevant

experience will also be considered.

• Demonstrates and promotes a climate of courtesy, respect, and professionalism to

coworkers, the volunteers served by this council, and others with whom her/his position

puts her/him in contact.

• Adheres to the GSNETX’s equal opportunity and non\-discrimination policies, which

ensure that there will be no discrimination based on race, color, ethnicity, sex, creed,

national origin, socioeconomic status, disability, or age.

• Once hired, must hold membership in the Girl Scout organization and subscribe to the

tenets of the Girl Scout Promise and Law.

• Attendance is an essential job requirement defined as having regular, consistent,

reliable, punctual and predictable attendance including the ability to work regular hours

and shifts, before and after hours, and on weekends, when required.

• Complete and pass a background check.

Our organization’s cultural values:

• We are relevant.
• We strive for equity.
• We put our stakeholders first.
• We collaborate to get the best results.
• We own our work.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this position. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this position, the employee is regularly required to speak or hear.

The employee frequently is required to use hands or fingers, handle or feel objects, tools or

controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated

position, and work with computers.

The employee must be able to drive and have a valid driver’s license. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position

include close vision, distance vision, color vision, peripheral vision, and the ability to adjust

focus. The noise level in the work environment is usually moderate.