CTI- Student Services Coordinator

Summary:

Provide business office and program support to the Business Operations and Program Director through a variety of clerical and secretarial processes utilizing standard office equipment, automated systems, technology, and software applications. Duties include answering institute phone lines and providing information to on campus visitors and students. Assisting students in completing online information sessions, registering into classes, resolving issues, etc. Typical work assignments include database entry, the maintenance of record keeping systems, logging attendance data and scheduling makeup, the compilation of statistical data to prepare reports, printing and distribution of classroom paperwork, the purchase and distribution of facility supplies, facility maintenance, providing marketing support, and providing program support. Other job titles may be applied depending on the specific tasks assigned.

Core Values:

Deliver Delight Every Time\- We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience.

• Value each student and employee interaction.
• Provide the best service externally to students and internally to one another.
• Make decisions that reflect a commitment to students’ welfare and success.

Continuously Improve \- As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.

• Take time to develop and practice relevant skills and behaviors.
• Dig deeper into systems, data, and processes to understand problems and create impactful solutions.
• Welcome challenges and feedback.

Win Together\- We act with integrity, empathy, and transparency while assuming positive intent in each other’s communications and decisions.

• Seek understanding from one another first, over\-responding.
• Recognize how words and actions impact our students, employees, and the organization as a whole.
• Provide constructive feedback and avoid gossip.

Trust and Be Trusted \- We take ownership of our responsibilities and actions to students and colleagues.

• Keep commitments and deliver results on time to teams.
• Comply with policies and procedures.
• Proactively find solutions to issues.

Own it\- We navigate challenges and celebrate successes together as a diverse community.

• Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders.
• Recognize roadblocks and celebrate achievements.
• Utilize a diversity of perspectives through sharing knowledge and resources.

Responsibilities of the: Student Services Coordinator

• Reviews Background Check records for each student as required by OSBN requirements and government regulations, checking for completion, monitoring for compliance, filing completed reports in student information system.
• Graduating students who complete their programs, issuing Certificates of Completion and preparing OSBN application packets for certification testing.
• Withdraw and drop students who do not complete their programs.
• Oversee the closing of student files, and preparing them for receipt of certificates.
• Serving as liaison between the school, students, and sponsors.
• Maintains electronic and/or hard students files.
• Will input data on student demographics, student pass rates, student retention, student completion, and student certification pass rates.
• Oversee and schedule student final exam retakes and review.
• Monitor attendance records of students to ensure student progression through their programs, while performing outreach to students falling behind.
• Monitor, track, and schedule student make up time in classroom and lab completion.
• Additional duties as assigned.

Requirements of the: Student Services Coordinator

• A high school diploma or equivalent is required; bachelor’s degree is a plus.
• A minimum of two (2\) years general office clerical experience is required; related office experience in a secondary or vocational school environment is highly desired.
• Operating knowledge of and experience with typical office equipment, including copy/fax machines, business phone systems, and credit card transaction processing.
• Proficiency in using a PC, Windows OS, related technology, and pertinent software applications including MS Office, Gmail, Zoom, Canvas, and student information systems.
• Intermediate math and accounting skills.
• Excellent written and verbal communication skills, phone and email etiquette.
• Excellent customer service and public relations skills, exhibiting a positive attitude with all students and colleagues.
• Exhibits a commitment to enabling students to realize their educational goals.
• Ability to communicate and work effectively with a diversity of individuals or groups.
• Ability to analyze situations accurately and adopt effective courses of action.
• Effective problem and conflict resolution skills; the ability to diffuse and manage volatile and stressful situations; the ability to ask strategic questions and deliver customer satisfaction.
• Able to manage multiple tasks; meet deadlines; perform well under pressure; and work with frequent interruptions.
• Strong organizational skills; ability to effectively prioritize work and manage time to consistently to achieve goals.
• Ability to embrace innovation and change in a fast\-paced environment and adjust to priorities as needed.
• Effective communication and collaboration as a team member to ensure that company goals are met; contribute to building team morale, trust, and mutual support within the team.
• Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities.
• Demonstrates and promotes high ethical standards; adheres to and reinforces all policies, regulatory, and compliance standards; maintain confidentiality.
• Must be willing to work, as needed, including weekends on occasion.
• A valid state driver’s license and insurance is desired.

Physical Demands/Work Environment:

• Ability to work in an office environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS).
• The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.).
• Must be able to sit, stand, physically reach \& lift up to 50 pounds, climb stairs, bend, crouch, hold, and squat, as needed.
• Ability to sit or stand for six to eight hours.
• Ability to work at least 40 hours a week.

EEO and Accessibility Statement:

Bryan University is an equal\-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.