Administrative Assistant

Beacon is now hiring for a full\-time Administrative Assistant! We're a limited\-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us!

This position serves Jackson House Apartments and W.B. Sanders Retirement Center in Paducah, KY. We're looking for someone with strong interpersonal and customer service skills who can cultivate positive resident relationships and create a welcoming environment.

The role requires a proactive approach to address needs and resolve issues, ensuring resident satisfaction. Let's make sure people love where they live! It is our goal that our residents and prospective residents always receive the highest level of quality service.

Salary: This is a union position with a pay range of $18/hour to $26/hour \+ $50 monthly phone allowance \& a competitive benefit package

RESPONSIBILITIES OF THE POSITION:

Greeting residents and prospective residents

• Answering the telephone: Telephone etiquette is crucial in this position and can mean the difference between leasing an apartment or sending a person elsewhere.
• Answering and recording all incoming calls: Marketing requires that we track where our telephone contacts are coming from: how did they hear about us, where did they read about us? This position is key in establishing our marketplace.
• Problem solving: The position is the first contact residents will have when coming to the office for an appointment or to request work to be performed in their apartment. The individual must be professional in appearance, able to communicate well, and capable of dealing with people?s problems. Much respect must be exhibited when dealing with our residents.
• Greeting: Making visitors feel welcome and at home.

Creating service requests

• Residents will request to have maintenance work performed in their apartments. This individual will record in detail the problem(s) in the apartment and what work is being requested.
• The service request will be input to our leasing \& rents software, Onesite.

Depositing payments

• This individual will collect and deposit rental payments from residents.

Miscellaneous Duties

• Any other duties that may be assigned by the Property Manager in order to ensure a high level of quality service is being provided to our prospective and current resident population. The front desk responds to many kinds of activities throughout the day.