Client Experience Manager

Position Overview

The Part\-Time Customer Experience Manager plays a key role in supporting Daybreak’s customers and operations in the Tulsa market. This position is responsible for handling daily customer communication, providing administrative and operational support, and ensuring a consistent, high\-quality customer experience aligned with Daybreak’s mission, vision, and values.

This is a hands\-on role requiring strong organization, communication, and problem\-solving skills. As Daybreak continues to grow, this position is designed to expand into a full\-time leadership role with increased responsibility, compensation, and benefits.

Roles \& Responsibilities

Customer Communication \& Support

• Serve as the primary point of contact for customers via phone, email, and digital platforms.
• Respond promptly and professionally to customer inquiries, service requests, and concerns.
• Handle customer issues with a solutions\-focused mindset and escalate when necessary.

Operational \& Administrative Support

• Provide day\-to\-day administrative support including scheduling coordination, work order management, and data entry.
• Maintain accurate customer records within CRM and internal systems.
• Coordinate with field teams to ensure services are delivered as scheduled and issues are resolved efficiently.

Customer Experience \& Retention

• Support customer satisfaction and retention through proactive communication and follow\-up.
• Identify trends in customer feedback and communicate insights to leadership.
• Assist in identifying opportunities for additional services in coordination with operations or sales.

Process Support \& Growth Readiness

• Follow and support Daybreak systems, processes, and service standards.
• Assist with improving workflows and customer communication practices.
• Prepare for future leadership responsibilities as the market grows.

Future Sales \& Incentive Opportunity

• Support inside sales efforts through customer communication, service recommendations, and lead follow\-up.
• Identify opportunities to upsell or cross\-sell services based on customer needs.
• Participate in future inside sales incentive programs, creating additional earning potential.

Qualifications

• 2\+ years of experience in customer service, administration, or operations support.
• Strong verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable working in a fast\-paced, evolving environment.
• Experience with CRM systems and Microsoft Office preferred.
• Experience in home services, landscaping, or related industries is a plus.

Schedule \& Growth Opportunity

• Part\-time position working approximately 20–30 hours per week (schedule may vary based on business needs).
• No benefits at this time, with a clear path to transition into a full\-time, benefits\-eligible role as the Tulsa market grows.

About Daybreak

Daybreak is a growing company built on a positive, team\-oriented culture that values integrity, teamwork, growth, and service excellence. We are passionate about developing our people both personally and professionally while delivering exceptional service to our customers.

We believe in creating opportunities for individuals to grow alongside the company—both in their careers and their earning potential.

Pay: From $17\.00 per hour

Work Location: Remote