About the Team
Our Human Resources team defies all conventional expectations and is a business\-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning \& Development, Compensation \& Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!
About the Location
Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job
SUMMARY
This position provides a broad scope of services by efficiently and accurately answering HR questions to internal and external parties, processing a high volume of transactions, and resolving concerns or questions, which include but are not limited to our corporate records system, I\-9, benefits and enrollment, unemployment claims, and payroll concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Serve as the initial point of contact for HR\-related phone calls from our associates and external applicants. Provide timely and consistent customer service and guidance, which includes researching and resolving issues around the applicant tracking system, I\-9 completion, auditing, leave of absence and benefit eligibility issues, and other general HR questions.
- Performs administrative tasks, such as responding to the several shared email boxes, supporting the Associate Assistance Foundation, and other general HR work.
- Maintains all employee records, including responding to employee requests, scanning, uploading, and auditing documents. Works with records vendor for off\-site storage needs.
- Resolve sensitive, confidential, and urgent issues within the confines of the law and the established policies and procedures of PetSmart. Processes a high volume of calls and emails
- Strong verbal communication and active listening skills.
- Ability to articulate information clearly and professionally.
- Demonstrated patience and discretion when handling sensitive or confidential inquiries.
- Intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Ability to multitask across multiple systems to retrieve information and complete tasks efficiently.
- Ability to work with basic mathematical concepts such as percentages and perform analysis related to payroll and benefits contributions.
- Demonstrated critical thinking and independent judgment in resolving HR\-related issues and interpreting plan details.
- This role requires collaboration, teamwork, and face\-to\-face interaction with colleagues, leaders, and/or clients.
- Being in the office ensures access to leaders, cross\-functional partners, and resources necessary to make timely decisions and drive results.
- On\-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
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Support additional HR projects and initiatives as assigned.
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EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Minimum of two (2\) years of customer service experience preferred. Prior experience in HR or a related field is strongly preferred.
TECHNICAL SKILLS
Dealing with fast\-paced, sensitive, confidential, and urgent issues. Working to resolve issues within the confines of the law and the established policies and procedures of PetSmart. Processing a high volume of calls and emails
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PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands and work environment are characteristic of those found in a typical business office environment. This position requires frequent movement around campus buildings and the ability to regularly lift and/or move items weighing up to 50 lbs. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Additional Job Considerations
\ This is not intended to be an all\-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.*
About the Culture
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
* Pet\-friendly environment , bring your pets to work and enjoy the on\-site dog park!
* On\-Site Events \& Adoptions , enjoy community\-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, \& holiday festivals
* “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
* “Sit \& Stay” Café serving fresh breakfast and lunch options, snacks, \& more
* Paid Volunteer Opportunities to spend time doing good for causes close to heart
* Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure \& more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.