Office Assistant/Receptionist - Part Time

Overview

We are seeking a professional and organized Office Assistant/Receptionist to join our team. This role is essential in maintaining smooth office operations, providing exceptional customer service, and supporting administrative functions. The ideal candidate will be detail\-oriented, tech\-savvy, and capable of managing multiple tasks efficiently in a fast\-paced environment. Previous office experience and strong communication skills are highly valued.

Duties

• Answer phone calls and assist customers by taking notes on their plumbing issues.
• Input customer data into CRM software and generate work orders.
• Maintain and update paper and electronic filing systems as needed.
• Schedule estimates for the estimator.
• Scheduling and dispatching service trucks.
• Call scheduled customers to confirm appointments.
• Create invoices from technician's notes and ensure their accuracy.
• Enter customer payments into CRM for payment processing.
• Respond to all emails within 24 hours, contacting requests for service and escalate any issues that need to be addressed to manager.
• Other office duties as assigned.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Strong computer literacy with the ability to adapt to new software quickly
• Experience with front desk operations and multi\-line phone systems
• Bilingual abilities are a plus for effective communication with diverse clients
• Excellent organizational skills with keen attention to detail for proofreading and data entry tasks
• Ability to manage time effectively in a busy environment while multitasking efficiently
• Previous clerical or administrative experience preferred, including office management or medical/dental receptionist roles
• Knowledge of bookkeeping software such as QuickBooks is desirable
• Strong customer service skills with professional phone etiquette and interpersonal communication abilities

This position offers an opportunity to be an integral part of a dynamic team while developing valuable administrative skills in a supportive environment.

Pay: $15\.00 \- $18\.00 per hour

Work Location: In person