About Rapha Counseling Group: Rapha Counseling Group is a trauma\-informed, mental health practice dedicated to fostering resilience and restoration for clients across Georgia, Florida, and South Carolina. We provide compassionate, evidence\-based therapy in a highly professional environment and are dedicated to excellence. We are seeking a dependable and organized Operations Assistant to support daily administrative and client services within our growing practice.
The Role: This role is a part\-time position responsible for managing all administrative functions of the practice, including client communication, scheduling, intake processing, insurance verification, billing coordination, and EHR management. This role ensures a seamless client experience while protecting the financial and operational integrity of the practice.
Schedule:
- 25\-29 hours/week.
- Must be available during standard business hours with some flexibility.
- Office presence is required 3\-4 days/week.
- Assist with client scheduling, inquiries, and appointment management.
- Respond to phone calls and emails with professionalism and care.
- Support client onboarding, intake paperwork, and portal setup.
- Maintain accurate documentation and EHR records.
- Assist with claims support, payment processing, and file management.
- Provide general administrative support.
- Coordinate with clinical staff for scheduling and communication needs.
- Support special projects and daily operational workflows as assigned.
- High School Diploma or GED.
- Strong organization and attention to detail.
- Excellent written and verbal communication skills.
- Comfort with technology (email, scheduling platforms, EHRs a plus).
- Ability to handle confidential information responsibly.
- Reliable internet for remote work.
- Professional, compassionate attitude with clients and staff.
- Experience in behavioral or medical office settings.
- Prior experience with client scheduling and customer service.
- Basic understanding of mental health practice operations.
- Familiarity with HIPAA\-compliant technology.
- Are you comfortable working in a hybrid setting?
- Are you able to begin on January 5, 2026?
- Are you comfortable commuting to this job's location?
- High school or equivalent (Preferred)
Key Responsibilities:
Benefits and Compensation
* Competitive Pay: Hourly compensation commensurate with experience in medical/behavioral health billing and operations. Eligible for increase after satisfaction of 90\-day new hire period.
* Hybrid role: Blend of on\-site and remote work.
* Flexibility: Flexible schedule centered around practice needs.
* Collaborative Culture: Team dedicated to your growth and development with opportunities to attend professional workshops and/or trainings.
Minimum Qualifications:
Preferred Qualifications:
Job Type: Part\-time
Pay: Up to $17\.00 per hour
Application Question(s):
Education:
Work Location: Hybrid remote in Alpharetta, GA 30009