Front Desk Receptionist and Administrative Assistant

Overview

As an Associate, you’ll play a key role in supporting the daily operations and hospitality experience of your Expansive center. This full\-time position focuses on front desk reception, mail management, and corporate meetings and events support, ensuring our clients, guests, and partners receive an exceptional experience every day. If you’re detail\-oriented, service\-driven, and thrive in a dynamic, people\-centered environment, this is an excellent opportunity to grow within the flexible workspace industry.

Key Responsibilities

Reception

• Serve as the welcoming face of Expansive, greeting every guest and client with professionalism, warmth, and enthusiasm.
• Manage the Hospitality Desk during business hours, ensuring prompt and courteous responses to inquiries, calls, and emails.
• Oversee arrival of members, visitors, and meeting guests.
• Maintain a polished, organized Community Lounge that reflects Expansive’s brand and hospitality standards.
• Provide building tours or introductions for prospective members when needed.

Mail \& Office Operations

• Receive, log, and distribute all incoming mail and packages for clients.
• Scan and upload mail to client portals or digital systems for virtual office members.
• Maintain secure and organized mail\-handling practices to protect client confidentiality.
• Monitor office supply inventory, restock as needed, and support basic operational tasks (printing, scanning, IT troubleshooting).
• Partner with property management and maintenance teams to report and resolve any facility issues.

Corporate Meetings \& Events

• Greet corporate meeting and event guests with a high level of professionalism and hospitality.
• Prepare meeting rooms and event spaces, ensuring all furniture, AV, and catering setups meet client expectations.
• Support the Hospitality Manager and/or Events team in coordinating logistics for meetings and events—from booking to completion.
• Monitor event schedules, confirm details with clients, and provide on\-site assistance during events.
• Maintain communication with internal departments to ensure seamless execution and client satisfaction.

Client Support \& Community Engagement

• Provide responsive and friendly support to clients and guests, ensuring a positive daily experience.
• Assist with local community events, member appreciation days, or small center activations.
• Support the Community Manager with administrative, operational, and sales\-related tasks as assigned.
• Uphold Expansive’s core values of hospitality, reliability, and client\-first service.

Qualifications

• Customer service experience preferred but not required—preferably in hospitality, coworking, retail, or office reception.
• Excellent communication skills, both verbal and written.
• Comfortable using office and scanning equipment including Gmail and other platforms.
• Highly organized and able to balance multiple priorities efficiently.
• Professional appearance, reliable attendance, and strong attention to detail.

Attributes

• Friendly, approachable, and naturally service\-oriented.
• Reliable, punctual, and responsible in managing assigned tasks.
• Proactive and adaptable in a fast\-paced environment.
• Trustworthy when handling confidential client mail and information.
• Team\-oriented with a positive attitude and willingness to learn.

Why You’ll Love It Here

• Vibrant, community\-focused workplace with a welcoming atmosphere and great professional community.
• Opportunity to grow within Expansive’s nationwide network of flexible workspaces that is rapidly growing to over 40 locations!
• Collaborative and supportive team culture rooted in hospitality and professionalism.
• Monday\-Friday office schedule 9AM\-5PM , off on weekends \& paid holidays
• Option to work additional hours outside of business hours; Event Pay is $45/hour

* UNLIMITED COFFEE

* Benefits

Pay: From $20\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person