Success Center Supervisor - Moore County Campus

Summary

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At Amarillo College, our mission is: *Transforming our community and economy through learning, innovation, and achievement.

• Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Success Center Supervisor \- Moore County Campus who will be all\-in on our mission and who oversees the daily operations, staff, and academic support services of the Moore County Campus (MCC) Success Center. This role supports student success by coordinating tutoring services, supervising staff and tutors, collaborating with faculty, and implementing strategies that promote academic achievement, retention, and completion. The Supervisor ensures services are student\-centered, data\-informed, and aligned with Amarillo College’s mission while maintaining tutoring standards consistent with College Reading and Learning Association (CRLA) best practices. Additionally, this position supports assessment, continuous improvement initiatives, and campus outreach efforts that advance student success and academic excellence.

Qualifications

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EDUCATION:

Required: Bachelor’s Degree.

Preferred: Master’s Degree in Education, Student Services, Curriculum \& Instruction, Higher Education Administration, or a closely related field.

EXPERIENCE:

Required: Three (3\) or more years of experience in teaching, tutoring, academic support services, or a related instructional environment.

Preferred: Two (2\) or more years of supervisory or leadership experience, preferably within a higher education or student support services setting.

Job Duties \& Responsibilities

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• Provide day\-to\-day supervision and leadership for the Success Center at the Moore County Campus, ensuring the delivery of high\-quality tutoring and academic support services in a welcoming and supportive learning environment.
• Recruit, hire, train, schedule, supervise, and evaluate part\-time staff and tutors in accordance with college policies and CRLA standards.
• Coordinate tutoring services and collaborate with faculty in disciplines such as Biology, English, and Math to support embedded tutoring initiatives and faculty partnerships.
• Provide direct academic support and tutoring assistance to students when needed, particularly in high\-demand subject areas.
• Develop, coordinate, and facilitate tutor training programs (both in\-person and virtual), ensuring tutors progress through CRLA certification levels and meet required professional standards.
• Promote the Success Center and its services across the Amarillo College community through outreach efforts, classroom visits, presentations, and digital communication platforms including website updates and social media.
• Coordinate student engagement initiatives and outreach efforts related to Amarillo College’s Tutoring for Success Policy to increase student awareness and participation in tutoring services.
• Participate in campus\-wide recruitment, orientation, and student engagement events such as Badger Beginnings, High School Senior Day, and other institutional initiatives designed to support student retention and success.
• Collect, track, and analyze student learning outcomes, usage metrics, and assessment data to evaluate the effectiveness of tutoring services and identify opportunities for program improvement.
• Prepare reports and provide data analysis to supervisors and institutional stakeholders to support strategic planning and informed decision\-making.
• Monitor and manage the Success Center budget, including forecasting needs, monitoring expenditures, and coordinating the procurement of supplies and resources.
• Review operational procedures regularly and implement improvements to enhance efficiency, effectiveness, and service quality based on assessment findings and supervisory feedback.
• Collaborate with the Executive Director of Student Learning Support and the Assistant Director of Academic Services for the Moore County Campus on strategic planning initiatives, student success strategies, and program development.
• Foster a culture of care, respect, and support for students while modeling the mission and values of Amarillo College in all interactions.
• Perform other work\-related duties as required.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring, striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

Knowledge, Skills \& Abilities

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• Demonstrated leadership and team management skills, including prioritizing tasks, delegating responsibilities, and supporting staff development.
• Excellent verbal and written communication skills to effectively engage students, faculty, staff, and community partners.
• Ability to work independently and collaboratively across departments and teams.
• Strong organizational and time management skills with attention to detail and the ability to manage multiple priorities.
• Experience collecting and analyzing data related to student outcomes, tutoring effectiveness, and academic performance.
• Knowledge of tutoring best practices and instructional support strategies that promote student success and retention.
• Experience developing and facilitating tutor training or professional development aligned with CRLA or similar standards.
• Familiarity with instructional practices in key academic areas such as Mathematics, English, and the Sciences.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Working knowledge of budgeting, purchasing procedures, and inventory management.
• Commitment to continuous improvement, innovation, and student\-centered service delivery.
• Proficiency with student information systems, learning management systems (LMS), and office software such as Microsoft Office.
• Ability to represent the Success Center and Amarillo College professionally to students, parents, faculty, and community partners.

Salary: Amarillo College follows a lag pay strategy, with starting offers typically between the minimum and midpoint of the pay grade, rarely reaching the maximum to support long\-term growth within each position.

Pay grade 13 Amarillo College Pay Grades (salary is determined by Human Resources based on education, work experience and internal comparisons).

Physical Demands: While performing the duties of this job, the employee may be required to frequently move between offices and campus buildings and must have the ability to lift, carry, push, pull, and/or maneuver office supplies and materials up to twenty\-five (25\) pounds as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary).

Work Environment: This position operates in a professional office and student learning environment and routinely uses standard office equipment including computers, phones, printers, and copiers. The Success Center is a high\-traffic area that may involve frequent interruptions. Software commonly used includes Microsoft Office, Colleague, and other educational technology applications. Work may occasionally be performed outside of the office setting and may require limited supervision.

*Notice of Background: Applicants selected for employment will be required to undergo a pre\-employment criminal history background check and possibly a pre\-employment drug test.*

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part\-time non\-appointed employees will be considered for a position during the first five (5\) working days from notice or posting.

Amarillo College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.