Client Care & Scheduling Coordinator

Job Title: Client Care \& Scheduling Coordinator

Location: Remote \- New Jersey \- based applicants only

Schedule: Full\-time, Monday through Friday, 9:00 AM to 5:00 PM EST

Compensation: $36,000 annual base salary, plus performance\-based commission and bonus opportunities

On\-Target Earnings: Approximately $36,000 to $60,000 annually

About BrickHaus Remodelers

BrickHaus Remodelers is committed to delivering a high\-quality client experience from the first interaction through project completion. We are looking for a highly organized, proactive, and professional Client Care \& Scheduling Coordinator to help manage communication with leads and clients, confirm appointments, maintain schedules, and support day\-to\-day administrative operations.

Position Summary

This role is responsible for helping create a smooth and professional experience for prospective and existing clients. The Client Care \& Scheduling Coordinator will manage all inbound leads, creating a uniform way of getting customers on the schedule, confirm appointments, manage calendars, maintain accurate records, support communication between departments, and help ensure clients receive prompt and organized service.

Key Responsibilities

• Confirm appointments with leads and clients by phone, text, email, and other communication channels
• Manage all incoming leads by calling multiple times per day
• Manage and maintain appointment calendars accurately and efficiently
• Update client records, notes, and statuses within the CRM and related systems
• Communicate with sales and operations teams to support scheduling and client follow\-up
• Respond to client inquiries in a professional and timely manner
• Help identify scheduling issues, communication gaps, or process inefficiencies and escalate them appropriately
• Support general administrative tasks related to client communication and office coordination

Qualifications

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast\-paced environment
• Professional phone presence and strong customer service skills
• Prior experience in customer service, scheduling, administrative support, inside sales support, or a related role preferred
• Experience using CRM systems, calendar tools, and office software preferred

Compensation Details

• Base salary: $36,000 per year
• Commission for qualified appointments booked on the calendar: $15 per appointment
• Commission for sold jobs: $150 per sold job
• Additional performance\-based bonus opportunities may be available
• Total compensation will vary based on performance and is not guaranteed

Benefits

• Paid time off: 1 week of paid vacation after 6 months of employment; 2 weeks of paid vacation after 1\.5 years of employment
• Paid sick leave: up to 40 hours per year in accordance with New Jersey law
• Work\-from\-home opportunity
• Ongoing training and growth opportunities
• Supportive team environment

Work Location

Remote

Application Note

Applicants must be reliable, organized, professional in client communication, and comfortable handling a high volume of calls, scheduling, and follow\-up activity.

Pay: $36,000\.00 \- $60,000\.00 per year

Work Location: Remote