Job Title: Field Services Support
Location: Cedar Rapids, IA
The Department of Management is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional State of Iowa sites, ensuring that IT systems, local network infrastructure, and business\-specific applications are maintained at peak operational standards. The successful candidate will balance hands\-on technical troubleshooting with high\-level coordination between local business units and central IT service delivery teams. Submit local candidates \- no relocation.
Note: Travel Requirements \- Clean driving record over the past 7 years required.
Mobility: Ability to travel to various sites within the CRSA region of Iowa. \~100 mi at most/ 1\.5 hr drive each way; Early orientation may require more travel, should settle out at 25%\-30%.
Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin \- Contractor will use state fleet vehicle for travel.
Essential Functions and Responsibilities
Regional Technical Support \& Coordination (35%)
o Provide timely, day\-to\-day technical support for site\-specific IT systems and processes.
o Travel within the CRSA region to deliver on\-site assistance and meet local operational requirements. No overnight travel required
o Collaborate with local and remote IT teams to align technological solutions with specific business functions.
o Act as a primary liaison for business units to support local resources containing IT components.
Endpoint Management \& Automation (25%)
o Manage and maintain local computer hardware, including peripherals and specialized site equipment.
o Ensure all systems remain secure and functional through routine firmware patching and security software management.
o Develop or modify automation and scripting to improve site\-specific efficiency.
o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell
Application \& Productivity Support (20%)
o Manage desktop productivity suites, ensuring they are accessible and properly patched.
o Maintain a functional understanding of site\-specific applications, including installation and ongoing maintenance.
o Document site\-specific configurations and share knowledge with the Service Management team.
Network Infrastructure \& Connectivity (10%)
o Install and configure physical networking equipment and media following DOM\-DoIT standards. *Cisco and Meraki*
o Monitor site ICN circuits and external communication circuits to minimize downtime.
o Communicate planned maintenance and outage status to site executives and management.
Administration \& Compliance (10%)
o Track all support activities and vendor\-related issues via the DOM\-DoIT ITSM system.
o Produce step\-by\-step technical documentation and weekly status reports for projects and tasks.
o Participate in on\-call rotations and team meetings as required. PRN \- infrequent
Requirements
Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
Availability: Participation in an on\-call rotation as necessary to support critical business functions.
Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
Network Admin: Proficiency in installing \& config physical networking equipment and monitoring Wide Area Network or external communication circuits. *Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value*
Systems Diagnostics: Expertise in troubleshooting day\-to\-day technical issues for IT\-specific systems and integrated components
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.