Essential Duties and Responsibilities, other duties may be assigned:
Agency Specific:
- Must maintain confidentiality at all times
- Must always represent NEICAC in a positive and professional manner
- Must attend training as requested to demonstrate a continued effort to grow professionally
- Adhere to all policies as an employee of Northeast Iowa Community Action Corporation
- Attend all agency wide trainings
- Must travel extensively within assigned area and occasionally out of service area
- Establish a collaborative and communicative relationship with co\-workers
- Must be punctual and dependable in completing assignments, meeting report deadlines; daily attendance is essential
- Become knowledgeable in and assist customers through NEICAC’s omnichannel system via chat and case resolution.
- Assess each customer’s reported situation to identify needs and make appropriate referrals to NEICAC programs and other resources.
- Work with customers to complete the application process for agency programs and assistance.
- Follow up on agency referrals and advocate for customers to obtain services from other agencies.
- Contact individuals and families by phone, e\-mail, mail or home visit when necessary
- Maintain Food Pantry operations including ordering \& distribution, required data entry, documentation and donation procedures, and compliance components if assigned
- Accurate and timely input of data and supporting documents into agency database(s).
- Work cooperatively with other Family Services staff, LIHEAP Coordinator and Outreach Director to ensure timely and efficient responses to customer needs.
- Oversee volunteers and comply with volunteer procedures, record keeping, and reporting of hours.
- Recruit for Early Childhood Programs (ECP) following program eligibility criteria in assisting customers to complete applications.
- Complete family profile and action plans with customers and communicate goals with staff during team meetings.
- Input accurate and timely data into ECP and agency database(s).
- Complete trainings applicable to supporting Head Start enrolled families in goal achievement.
- Follow up regarding progress, barriers, and goal completions to support families in reaching goals.
- Conduct monthly contacts with each enrolled family, addressing identified concerns.
- Follow up on absences, family needs or other identified concerns.
- Participate in team meetings and parent meetings.
- Attend Head Start Open House, orientations and other identified functions.
- Complete home visits as required by program regulations.
Program Specific:
Family Services
Early Childhood Programs
Supervisory Responsibilities
N/A
High School Diploma or General Education Diploma (GED) and general administrative/office skills required.
Experience with providing services to low\-income populations and trauma informed care practices preferred.
Must have valid driver’s license and carry state of Iowa minimum levels of automobile insurance. Must satisfactorily complete a Criminal Records Check (including fingerprints), pre\-employment Drug Screen, and Physical. Physicals must be repeated every three years. All Family Services staff must successfully complete child and dependent adult abuse training within the first six (6\) months of hire and maintain certification every three (3\) years. Family Services staff working directly with families on the family partnership process for Head Start must also complete the Family Service Credential within 18 months of employment.
Evaluate needs and identify available NEICAC programs or external referral sources to improve individual and family stability. Assist individuals through the application and eligibility determination process for NEICAC programs. Collaborate and advocate for improved individual and family wellbeing and outcomes. This position must perform regular duties at the assigned worksite. This is a 40 hours/week position, based in our Cresco Family Services and Food Pantry office.