Customer Service Associate

Please note, with your applications please submit a current resume and a cover letter describing how your skills and experience align with the requirements of the role.

About The Neon Museum

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections and stories that define its vibrant past, present and future. Our core values seek to create a sense of belonging for everyone; promote scholarship through its work and collaborations; offer fun engagement that reflects the spirit of Las Vegas; and demonstrate overall excellence.

Founded in 1996, The Neon Museum achieved accreditation by the American Alliance of Museums (AAM) in 2021, the highest national honor for museums in the United States. Situated on a 2\.27\-acre campus, the Museum features:

The Neon Boneyard: An outdoor exhibition space displaying historic signs no longer in use.*

The North Gallery: Home to Brilliant! Jackpot, an immersive audiovisual experience that re\-illuminates over 40 non\-operational signs using advanced technology.*

The Boulevard Gallery: A transitional space showcasing collection pieces.*

The Visitors’ Center: Located in the iconic former La Concha Motel lobby designed by famed architect Paul Revere Williams – a historic building from 1961 listed on the State and City register of Historic Buildings.*

The Neon Boneyard Park: A green space where visitors can learn more of Las Vegas’ rich history.*

The museum’s collection also includes 15 restored signs displayed as public art in downtown Las Vegas collectively known as The Las Vegas Boulevard Scenic Byway Project and additional pieces on loan to non\-profits and government entities. Its ongoing initiatives encompass public education, outreach, research, and arts preservation.

Public and K\-12 education, community outreach and engagement, research, and arts preservation represent a selection of our many ongoing projects. Welcoming 200,000\-plus visitors annually, the Museum has received numerous national accolades and extensive recognition as a Las Vegas treasure. We aim to provide a collaborative work environment that allows everyone to thrive, acknowledging that every team member in the organization plays an essential part in providing our guests with an exceptional experience.

Summary of Duties and Responsibilities

Serves as initial guest contact at the Museum’s Visitors Center both in person and on the phone, as needed. Assists guests with admission, reservations, ticketing changes, special requests, memberships, and other attendance\-related or administrative needs and queries. Initiates, processes and completes ticketing transactions for guests and visitors in a professional, positive and courteous manner using Tessitura ticketing software. Accurately conveys the Museum’s mission and values, while providing information regarding times, dates, programs, schedules, availability and prices. Adhere to all policies and directives related to safety and security of guests, co\-workers and the Museum collection, reporting all areas of concern immediately to management. Other duties as assigned.

Required Skills and Experience

• Requires experience in the sale of or processing of ticketing and transactions both in person and on the phone.
• Requires experience working directly with guests in a museum, attraction, or hospitality setting.
• Requires experience in learning and using sophisticated software.
• Requires experience working successfully in a team environment.

Desired Skills and Competencies

• Knowledge of the history of Las Vegas.
• A language in addition to English desired, but not required.

Education and Qualifications

• Requires high school diploma or equivalent.
• Requires customer service experience both in person and on the phone.
• Requires data entry experience with an attention to detail and accuracy.
• Requires ability to develop functional skills in use of Tessitura ticketing software.
• Requires the temperament to work in fast\-paced work environment under frequently changing conditions.
• Requires excellent oral and written communications skills.
• Requires ability to articulate mission in a concise and compelling manner.
• Requires ability to consistently communicate warmly, effectively and in a professional manner with a diverse array of customers, vendors, partners and colleagues.
• Requires ability to use Microsoft Office suite and other software as directed.
• Requires ability to work in a collaborative team environment.
• Requires ability to remain productive despite frequent interruptions.
• Requires regular and consistent attendance.

Working Conditions

• Available to work varied shifts and extended hours, including evenings, weekends, and holidays.
• Ability to work outdoors in seasonal desert weather conditions with potential exposure to bright, flashing lights and illuminated signage.
• Ability to work indoors in a climate\-controlled environment, sitting / standing for long periods of time.
• Ability to lift 35 pounds.
• Ability to use a computer and office equipment, knowledge and use of Microsoft products
• Requires working with the public.
• Requires on call / on duty working as needed.

Benefits

• Subsidized employee health insurance, including dental and vision coverage for full time employees after completing 60 days of tenure.
• Employer\-contributed 403(b) retirement plan for all employees after completing 60 days of tenure.
• Fifteen days paid vacation annually for full time employees increasing with tenure.
• Additional 10 days observed paid holidays per annum for full time employees.
• Paid sick leave for all employees.
• Museum store discount and other discount programs for all employees.
• Counseling and advice benefits for all employees.
• Employee complimentary museum ticket program for friends and family.

Our Mission

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our Values

Our work ethic is underpinned by our three values:

Create a sense of belonging

• for everyone.

Promote scholarship

• through our work and collaboration.

Offer fun engagement

• for everyone that reflects the spirit of Las Vegas.

Demonstrate excellence*.

Equal Opportunities

The Neon Museum is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. As required by the Americans with Disabilities Act reasonable accommodations will be made for qualified individuals with disabilities to help perform the duties and tasks of this position.

Diversity, Equity, and Inclusion

The Neon Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Embracing the diversity of our community, and our workforce, is an important part of our values as an organization, as is striving to ensure equity and inclusion in all our practices.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Scheduled hours may change based on business needs. Employees will be required to follow any other job\-related instructions and to perform any other job\-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.